AVOID!!!!! I ordered a pair of women's size 4 black boots and was sent pair of men's size 11 brown boots! The box had 2 different labels, one correct and one wrong! Customer services at Bon Prix are SO USELESS it is UNBELIEVABLE! All they have said is 'they will look into this' That does NOT help me! This is the 4th mistake by them this week! They don't even deserve 1 star!!!!!!

very unhappy customer very unhappy customer. Returned the product and it has been like 2 months and have not git my money back. They are quick with replying but i do not think they are going refund back. Wish I could give them zero star. To all those reading the review, refrain from buying from this website. They are more like a fraud.

Copy-paste responses and zero customer care Horrible customer support. It's like talking to robots, they do not bother to read what you write (or don't have the intellectual capacity to understand it). Their return process is horrendous and god forbid they accidentally send you the wrong item, because (unlike good companies that will then take it on themselves to make it right) they make you send the item back before you can even dream of getting a refund (let alone the correct item which, spoiler alert, they don't send you automatically). Please avoid them at all costs!

Refused me £60 credit - order IOC-42018078 Refused me £60 credit. I applied for all my credit reports and, as expected, I haven't missed a payment, been overdrawn or had any financial issue in 30 years. Own my own home (several) outright, money in the bank (wanted to get 20% off) and showing 98% perfect credit (52% is the UK average). They won't explain why they don't want me. "Don't know" is the reply. Helpful. Thanks. I won't use them again as I'm offended.

Not Good Anymore ! I frequently order from Bonprix. 2 years ago the quality was super. But now its like wish or shein. I am very disappointed recently. Also their delivery cost is too high.