Made a payment to Bonprix and… Made a payment to Bonprix and accidently filled in wrong OCR/reference number. So they couldnt register my payment. Contacted them and was furious, but then noticed the number wasnt correct. So contacted them once again and told them about the issue. And they did a perfect job to correct the wrong reference number and gave the best support during the time: awesome communication, and they really wanted to help me out. Have earlier sent back clothes and there have never been any bad experience. Dont have any complaints! They are awesome!

They do not deserve one star.They… They do not deserve one star.They delivered to the wrong address a half a mile from where I live.the neighbour returned the parcel when the courier returned. Then i recived an email to say i had received my order along with a photo of my neighbours porch at her address. Trying to get them to understand it is there fault and bad customer service is beyond belief. They have my money and i have a photo of my neighbors porch.

Absolutely horrible!!! Absolutely horrible!!! I ordered a dress through this site. It arrived quickly but was of a very poor quality. The dress was oversized, but the zipper did not even work to zip it up. I completed the return form, requested the return online, and shipped it back through the logistics carrier at the shop bonprix suggested. However, 14 days later I was still not refunded. I have now had three conversations with customer service and have still not been refunded, although they keep assuring me that I will be refunded 'tomorrow', every single time! I would never suggest ordering anything through this website.

Be careful, SCAM company Be careful! SCAM company. I never received my products (they told me it was lost in the post). After many phone calls and emails with different people as nobody takes ownership I have still not received my refund. Making up excuses “your email doesn’t work”, we can’t refund your credit card”, the list is long. I have reported them and will go to court unless I receive my refund.

bonprix thru my eyes At first thought this was just going to be another 'larger lady mag ' styled for the older generation! !! well they proved me wrong. Now I shop regularly rather than when I 'have too' great choices great prices. Only downside is sizing isn't always same throughout the range.