Absolutely horrible!!! Absolutely horrible!!! I ordered a dress through this site. It arrived quickly but was of a very poor quality. The dress was oversized, but the zipper did not even work to zip it up. I completed the return form, requested the return online, and shipped it back through the logistics carrier at the shop bonprix suggested. However, 14 days later I was still not refunded. I have now had three conversations with customer service and have still not been refunded, although they keep assuring me that I will be refunded 'tomorrow', every single time! I would never suggest ordering anything through this website.

A lovely selection of clothes A lovely selection of clothes. I can always find something i love. If i had one issue it would be that the clothes are usually quite a small fitting, especially the jeans so i usually have to order the next size up but it's not a big issue. Good value for money.

Total Scam - BEWARE! Do not order from this site. I ordered a 32" TV and 4 weeks later I received an orange colored cloth. The phone number on their site is answered by Comcast Cable and their posted address is a residential home in Alabama. Fortunately for me I paid with PayPal and I got a full refund.

Bonprix customer service is a joke !!!! Bonprix customer service is a joke !!!! I ordered goods over the phone and I want to pay by card and I got approval, but then it comes via invoice. I lost my card purchase bonus points, Bonprix still insists that I have to pay the invoice as well as extra fees. Re: Konto/faktura [Ticket-ID 99327999]

Good clothes but terrible customer experience Good clothes but terrible customer experience. Charge for shipping, charge to return. They don’t tell you how much is left to pay after you returned items. They just go the extra mile not to care about the costumer. Too bad because they have different clothes than other providers and quality wise are ok but they make your shopping experience a real pain. Welcome to 2021 people, want my money? Do a better job!!