Copy-paste responses and zero customer care Horrible customer support. It's like talking to robots, they do not bother to read what you write (or don't have the intellectual capacity to understand it). Their return process is horrendous and god forbid they accidentally send you the wrong item, because (unlike good companies that will then take it on themselves to make it right) they make you send the item back before you can even dream of getting a refund (let alone the correct item which, spoiler alert, they don't send you automatically). Please avoid them at all costs!

AVOID!!!!! I ordered a pair of women's size 4 black boots and was sent pair of men's size 11 brown boots! The box had 2 different labels, one correct and one wrong! Customer services at Bon Prix are SO USELESS it is UNBELIEVABLE! All they have said is 'they will look into this' That does NOT help me! This is the 4th mistake by them this week! They don't even deserve 1 star!!!!!!

So far from bad! I'm seriously confused about all the bad reviews here. I've been shopping here for years and sometimes maybe an item doesnt fit, but this happens in every store. Everytime i send something back, I get the money back on my account within a month. Coulnd't possibly give this place a bad review...

A lovely selection of clothes A lovely selection of clothes. I can always find something i love. If i had one issue it would be that the clothes are usually quite a small fitting, especially the jeans so i usually have to order the next size up but it's not a big issue. Good value for money.

Ordered a Christmas present & have… Ordered a Christmas present & have continuously been told it's coming but delayed. Everytime I called I was told its being dispatched tomorrow, but all the tomorrows came & went. Now ice been sent an email telling me its out of stock even though they had plenty of stock when I ordered. Absolute waste of time dealing with these luckily I knew this would happen so I ordered an alternative from Costco.