Made a payment to Bonprix and… Made a payment to Bonprix and accidently filled in wrong OCR/reference number. So they couldnt register my payment. Contacted them and was furious, but then noticed the number wasnt correct. So contacted them once again and told them about the issue. And they did a perfect job to correct the wrong reference number and gave the best support during the time: awesome communication, and they really wanted to help me out. Have earlier sent back clothes and there have never been any bad experience. Dont have any complaints! They are awesome!

So far from bad! I'm seriously confused about all the bad reviews here. I've been shopping here for years and sometimes maybe an item doesnt fit, but this happens in every store. Everytime i send something back, I get the money back on my account within a month. Coulnd't possibly give this place a bad review...

Absolutely horrible!!! Absolutely horrible!!! I ordered a dress through this site. It arrived quickly but was of a very poor quality. The dress was oversized, but the zipper did not even work to zip it up. I completed the return form, requested the return online, and shipped it back through the logistics carrier at the shop bonprix suggested. However, 14 days later I was still not refunded. I have now had three conversations with customer service and have still not been refunded, although they keep assuring me that I will be refunded 'tomorrow', every single time! I would never suggest ordering anything through this website.

Ordered a Christmas present & have… Ordered a Christmas present & have continuously been told it's coming but delayed. Everytime I called I was told its being dispatched tomorrow, but all the tomorrows came & went. Now ice been sent an email telling me its out of stock even though they had plenty of stock when I ordered. Absolute waste of time dealing with these luckily I knew this would happen so I ordered an alternative from Costco.

Total Scam - BEWARE! Do not order from this site. I ordered a 32" TV and 4 weeks later I received an orange colored cloth. The phone number on their site is answered by Comcast Cable and their posted address is a residential home in Alabama. Fortunately for me I paid with PayPal and I got a full refund.