Bonprix customer service is a joke !!!! Bonprix customer service is a joke !!!! I ordered goods over the phone and I want to pay by card and I got approval, but then it comes via invoice. I lost my card purchase bonus points, Bonprix still insists that I have to pay the invoice as well as extra fees. Re: Konto/faktura [Ticket-ID 99327999]

Good clothes but terrible customer experience Good clothes but terrible customer experience. Charge for shipping, charge to return. They don’t tell you how much is left to pay after you returned items. They just go the extra mile not to care about the costumer. Too bad because they have different clothes than other providers and quality wise are ok but they make your shopping experience a real pain. Welcome to 2021 people, want my money? Do a better job!!

I do not recommend buying from them I do not recommend buying from them, the items are not what they appear to be and the retours last a lifetime. They do not care about how you choose to have your money back in the fillout retour form they give you, they send it however they wish. Never buying again! Also their size guide is wrong, I measured and it has nothing to do with the actial sizes. Total dissapointment.

So far from bad! I'm seriously confused about all the bad reviews here. I've been shopping here for years and sometimes maybe an item doesnt fit, but this happens in every store. Everytime i send something back, I get the money back on my account within a month. Coulnd't possibly give this place a bad review...

Very good company I am extremely pleased with this company, my orders arrive very fast. The styles are stunning. My telephone query was quickly and efficiently answered and my refund given. Absolutely no negatives.