I order a gift online from England Website will be my first and last time ordering anything from Hugo boss for… I order a gift online from Canada for my friend in England for his birthday and he never received the gift. I got an email saying the Gift have been receive by someone call Mohammed which it the wrong person so I called customer service and I had the worst experience.This will be my first and last time ordering anything from Hugo boss

Horrible experience Horrible experience with online shop. Live chat is totally useless, customer service just keeps on ignoring me, either you get a generic reply to wait or no reply at all. They received my returned order a month ago, still no refund, no reply. The reason for return - poor fabric quality. Will not shop there anymore.

Really phucked up online customer service Do not use hugo boss online for anything! Worst customer service anywhere. They lie constantly and you never get a straight answer. I've made this mistake twice...even when you pay for expedited delivery, it doesn't reach you as promised. Don't waste your tone or money with these grifters‼️

I’d like to give Hugo Boss zero stars… I’d like to give Hugo Boss zero stars but I’m not sure that’s possible. Purchased a couple of items from them. Very very poor quality. Fabric tore when I went to wore the item on the first occasion. Their ‘Customer Care’ department needs a new name. Something which contains couldn’t care less is more appropriate

I bought a brown leather belt with a… I bought a brown leather belt with a chrome-plated buckle. The Italian-leather belt itself is very good. The buckle, however, is awful. After a year or so, the chrome was wearing off. Before long, enough of the copper under-plating was exposed to leave a dark mark on the leather. Because I reported outside the six-month guarantee period, Boss did not want to know, Shabby. I could have bought a better belt down the market for £15.00