I went into your store on Ingram Street… I went into your store on Ingram Street in the centre of Glasgow. I was threatened by a member of staff who behaved in a disgusting manner. He glared at me, trying to intimidate me and generally behaving in a threatening nasty manner. When I took my purchase to the till he raged and fumed as he put my purchase in the bag then thrust the bag at me in a threatening and angry manner. I tried to show him I was not intimidated by him or his terrible behaviour. I have been in the shop since then and he follows me around the store trying to get other members of staff to behave in an angry and threatening manner. I find it unbelievable that such an individual works in your store. Awful customer service bordering on bullying the customer. The worst service I have ever experienced. i will not be buying anymore Hugo Boss merchandise. Disgusting customer service.

Good luck returning anything at all I've been trying to return a Christmas sweater since the new year. Every time I call them and ask for a simple return label, they say our team will email it to you within 5-7 business days. They give me the same run-around and say we're on it without ever doing anything and I think the people you talk to on the phone know about it and they just answer the next call and say give us a week to each customer without actually doing anything. With Amazon, you'll get a return label by the time you get off the phone. I can't see how a company as big as HB is this inefficient but obviously they are, so I won't ever purchase a product from them again.

Really phucked up online customer service Do not use hugo boss online for anything! Worst customer service anywhere. They lie constantly and you never get a straight answer. I've made this mistake twice...even when you pay for expedited delivery, it doesn't reach you as promised. Don't waste your tone or money with these grifters‼️

I bought a brown leather belt with a… I bought a brown leather belt with a chrome-plated buckle. The Italian-leather belt itself is very good. The buckle, however, is awful. After a year or so, the chrome was wearing off. Before long, enough of the copper under-plating was exposed to leave a dark mark on the leather. Because I reported outside the six-month guarantee period, Boss did not want to know, Shabby. I could have bought a better belt down the market for £15.00

Overall happy! Surprised 😮 at the bad reviews. I’ve placed few orders and never had any issues. Returns ok and refund issued quickly. Wish their ladies sizing would be a bit more realistic as they are made very small. Other than that, no issues 👍🏻