Disgusting experience at Boss Store. Disgusting experience at Boss Store. The salesman confirmed to me alterations required to the suit I purchased were free, I reconfirmed this once again with the Sales person but after I had paid, I discovered that they had charged me a total of £75 as alteration charge, I wrote to customer services, it was established the agent had given me incorrect information, rather than apologise and refund me the alteration money and say sorry that the agent was unaware of company policy which states that customer has to pay for every stitch of alterations. I was then told as the product had been altered to fit my waist it could now not be refunded, all tricks to cheat and trap you, this guys would shame dell boy, Straightforward cheating. The quality of products has also gone down and prices doubled. Don’t buy BOSS

Absolutely terrible customers service… Absolutely terrible customers service in the Plymouth store, no one wanted to help you and when they did they were not helpful at all. The women who served me had her EarPods in acting like she didn’t want to be there and was also shaking her head at customers and being very rude! For a hind end company you would expect decent employees but there all rude. Avoid this shop!!!

Horrible experience Horrible experience with online shop. Live chat is totally useless, customer service just keeps on ignoring me, either you get a generic reply to wait or no reply at all. They received my returned order a month ago, still no refund, no reply. The reason for return - poor fabric quality. Will not shop there anymore.

I brought 4 tracksuits for a total of… I brought 4 tracksuits for a total of £800 pounds and every single one of them had faults after only 3 washes on the right temperature...these hugo boss clothes are absolutely cheap and I wouldn't recommend anyone buying these cheap material clothes as it feels more like a 20 pound tracksuit for a hole lot of money...I would never buy anything ever again from hugo boss as its overrated and its nothing special and if i could give no stars and beyond I would.

Cheap Material on their sport range Cheap Material on their sport range. Tracksuit and tops get bobbles within a few days of use. Especially the pocket linings. Horrible quality. Good design. RRP around £100 for the bottoms not worth £40. The quality is far worse than I thought and these were purchased from their direct store. Their jumpers hold up well but if you compare their materials to Nike, Nike should be selling their clothes for hundreds..