Westfield Hugo Boss Store: Poor customer service Westfield Hugo Boss Store, arrogant staff member. Went to return a sales item after the due day. Customer services said it was fine and you can get credit for it. But Westfield one staff member disagreed with customer service. We cannot accept this, we need a email from customer service really? This is how this arrogant staff member treats customers, offering no alternatives. Well we checked with customer services and no email is required so he lied. Wow the money you spend and this is how they treat you. I must say when we rang customer services, they are exceptional but the staff member at Westfield Hugo boss store, totally arrogant.

Really phucked up online customer service Do not use hugo boss online for anything! Worst customer service anywhere. They lie constantly and you never get a straight answer. I've made this mistake twice...even when you pay for expedited delivery, it doesn't reach you as promised. Don't waste your tone or money with these grifters‼️

I bought a brown leather belt with a… I bought a brown leather belt with a chrome-plated buckle. The Italian-leather belt itself is very good. The buckle, however, is awful. After a year or so, the chrome was wearing off. Before long, enough of the copper under-plating was exposed to leave a dark mark on the leather. Because I reported outside the six-month guarantee period, Boss did not want to know, Shabby. I could have bought a better belt down the market for £15.00

Been buying many boss items over the… Been buying many boss items over the years for my son & haven’t had any trouble, but bought a pair of headlow boss shorts from jd and my son has literally worn them 8 hours & they’ve gone bobbly even though it’s cotton, I haven’t even washed them . Not happy at all I probably won’t be purchasing boss items again as the material is not what it use to be . I’ve put in a complaint to jd so waiting on the pathetic reply

Disgusting experience at Boss Store. Disgusting experience at Boss Store. The salesman confirmed to me alterations required to the suit I purchased were free, I reconfirmed this once again with the Sales person but after I had paid, I discovered that they had charged me a total of £75 as alteration charge, I wrote to customer services, it was established the agent had given me incorrect information, rather than apologise and refund me the alteration money and say sorry that the agent was unaware of company policy which states that customer has to pay for every stitch of alterations. I was then told as the product had been altered to fit my waist it could now not be refunded, all tricks to cheat and trap you, this guys would shame dell boy, Straightforward cheating. The quality of products has also gone down and prices doubled. Don’t buy BOSS