I bought a brown leather belt with a… I bought a brown leather belt with a chrome-plated buckle. The Italian-leather belt itself is very good. The buckle, however, is awful. After a year or so, the chrome was wearing off. Before long, enough of the copper under-plating was exposed to leave a dark mark on the leather. Because I reported outside the six-month guarantee period, Boss did not want to know, Shabby. I could have bought a better belt down the market for £15.00

Westfield Hugo Boss Store: Poor customer service Westfield Hugo Boss Store, arrogant staff member. Went to return a sales item after the due day. Customer services said it was fine and you can get credit for it. But Westfield one staff member disagreed with customer service. We cannot accept this, we need a email from customer service really? This is how this arrogant staff member treats customers, offering no alternatives. Well we checked with customer services and no email is required so he lied. Wow the money you spend and this is how they treat you. I must say when we rang customer services, they are exceptional but the staff member at Westfield Hugo boss store, totally arrogant.

I visited the Boss shop at Sloane… I visited the Boss shop at Sloane square, London, today as I had accidentally ripped my Hugo Boss black jeans at the office. I was looked after by Yana who was fantastic! Excellent customer service and I left wearing a replacement pair of black Boss jeans. Lovely clean shop and friendly staff, I shall certainly be returning as I am not a huge fan of online shopping, especially returning items which don't fit or look different in real life. Thank you!

Good morning! Good morning! I bought BOSS Green - a sports suit and sport shoes. I'm excited, they are the most comfortable and quality products I ever had! But the shoelaces open all the time and it is very depressing. I asked for help in the store where I bought shoes - Hugo Boss, Riga, Terbatas street, but they offer just to accept that some products have quality issues. Will you help me? Dear Karlis, thank you, the laces will be sent out today by DHL Express, AWB number 5462017761. I also wish you a good and successful week. With best regards Tanja Tanja Doran Senior Manager Client Services

I order a gift online from England Website will be my first and last time ordering anything from Hugo boss for… I order a gift online from Canada for my friend in England for his birthday and he never received the gift. I got an email saying the Gift have been receive by someone call Mohammed which it the wrong person so I called customer service and I had the worst experience.This will be my first and last time ordering anything from Hugo boss