The worst customer service and products… The worst customer service and products in modern world. There is no sense of customer service and the products are so over priced. I will recommend to stay away from piece of tishh Brand

Disgusting experience at Boss Store. Disgusting experience at Boss Store. The salesman confirmed to me alterations required to the suit I purchased were free, I reconfirmed this once again with the Sales person but after I had paid, I discovered that they had charged me a total of £75 as alteration charge, I wrote to customer services, it was established the agent had given me incorrect information, rather than apologise and refund me the alteration money and say sorry that the agent was unaware of company policy which states that customer has to pay for every stitch of alterations. I was then told as the product had been altered to fit my waist it could now not be refunded, all tricks to cheat and trap you, this guys would shame dell boy, Straightforward cheating. The quality of products has also gone down and prices doubled. Don’t buy BOSS

Absolutely terrible customers service… Absolutely terrible customers service in the Plymouth store, no one wanted to help you and when they did they were not helpful at all. The women who served me had her EarPods in acting like she didn’t want to be there and was also shaking her head at customers and being very rude! For a hind end company you would expect decent employees but there all rude. Avoid this shop!!!

I visited the Boss shop at Sloane… I visited the Boss shop at Sloane square, London, today as I had accidentally ripped my Hugo Boss black jeans at the office. I was looked after by Yana who was fantastic! Excellent customer service and I left wearing a replacement pair of black Boss jeans. Lovely clean shop and friendly staff, I shall certainly be returning as I am not a huge fan of online shopping, especially returning items which don't fit or look different in real life. Thank you!

Canary Wharf London branch Canary Wharf London branch. Visited today to return a shirt I bought yesterday and store manager was nasty and said could not give refund as it had a 10% discount applied to it which meant it no longer qualified for a refund. There is no mention of that on the receipt but she tried to humiliate me in front of other customers and point blank refused to give me refund. I pointed out that I had bought three pairs of trousers and a shirt and was a regular customer but to no avail. I literally had to argue it out with her and stood my ground and she then gave me my refund. She was nasty and never again will I buy Hugo Boss. She is not a good store manager and neither is she doing Hugo Boss any favours working there. They have lost another customer. I was appalled by the store manager's behaviour (date of visit 30/04/2023). How do these people keep their jobs???!!!!