Overall happy! Surprised 😮 at the bad reviews. I’ve placed few orders and never had any issues. Returns ok and refund issued quickly. Wish their ladies sizing would be a bit more realistic as they are made very small. Other than that, no issues 👍🏻

Westfield Hugo Boss Store: Poor customer service Westfield Hugo Boss Store, arrogant staff member. Went to return a sales item after the due day. Customer services said it was fine and you can get credit for it. But Westfield one staff member disagreed with customer service. We cannot accept this, we need a email from customer service really? This is how this arrogant staff member treats customers, offering no alternatives. Well we checked with customer services and no email is required so he lied. Wow the money you spend and this is how they treat you. I must say when we rang customer services, they are exceptional but the staff member at Westfield Hugo boss store, totally arrogant.

The worst customer service and products… The worst customer service and products in modern world. There is no sense of customer service and the products are so over priced. I will recommend to stay away from piece of tishh Brand

I went into your store on Ingram Street… I went into your store on Ingram Street in the centre of Glasgow. I was threatened by a member of staff who behaved in a disgusting manner. He glared at me, trying to intimidate me and generally behaving in a threatening nasty manner. When I took my purchase to the till he raged and fumed as he put my purchase in the bag then thrust the bag at me in a threatening and angry manner. I tried to show him I was not intimidated by him or his terrible behaviour. I have been in the shop since then and he follows me around the store trying to get other members of staff to behave in an angry and threatening manner. I find it unbelievable that such an individual works in your store. Awful customer service bordering on bullying the customer. The worst service I have ever experienced. i will not be buying anymore Hugo Boss merchandise. Disgusting customer service.

I order a gift online from England Website will be my first and last time ordering anything from Hugo boss for… I order a gift online from Canada for my friend in England for his birthday and he never received the gift. I got an email saying the Gift have been receive by someone call Mohammed which it the wrong person so I called customer service and I had the worst experience.This will be my first and last time ordering anything from Hugo boss