I got charged AUD16.45 for nothing I got charged AUD16.45 a week ago, I just noticed my bank account today, so I called Audible Australia, they checked my account, and there was no such charge on my account as they said with no explanation, why I got charged. Tries to help them said how about my old account I used few years ago, they already locked my old account and no way to unlock it for further investigation, they transferred me to another team, same talk, I asked to take my issue to the next level, didn't allowed me. So, I called me bank as it is unauthorised transaction, cancled my card and raised a dispute. Really bad customer service, unskilled, unprofessional, not useful at all. I call amazon itself asking for help, everyone transferred me to another staff member, i stuck in their loop and got tired. I removed my payment details as you never know when you get charged. *** Update *** Finally, my bank get me my money back.

They don't honour their promises I took advantage of a New Year's offer on audible.fr (I was in France) three months trial membership. I was due to get my new credit yesterday, but when I logged on to my account I saw it had been cancelled. I can not contact them to ask what happened - they ignore all my mails. Fortunately I haven't lost a cent, but they decide after the fact to renege on a deal? Don't do any business with a company that treats customers like trash.

AVOID! Please don't even give it a trial. They consistently charged me even if I canceled several times in all the possible ways!

Misunderstood? I'm a bit suprised at so many negative reviews. I think a few people have gotten confused... I am liking Audible, I recently signed up to the £10 a month subscription again. Before re-subbing I was able to listen to my previously bought (with credits and otherwise) library on my alexa devices or my phone with no problems. I will say, when my last subscription ended my credits I'd previously paid for were taken, and the sub only ended as the card attached hit its expiry date and I didn't update. It is very tricky to cancel your subscription, maybe best to call customer services or use a web browser, I can't find it on the app. Audible is Amazon, so yes, it will assume you want the subscription to continue if you cancel a card, and might use the account/card you've saved for shopping... would of been 5* but it took my purchased credit's. I might actually call amazon regarding this.

They keep charging me a monthly fee They keep charging me a monthly fee, even though i cancelled my subscribtion last year. They are impossible to get in contact with. Dont recomend anyone subscribing to this app