They don't honour their promises I took advantage of a New Year's offer on audible.fr (I was in France) three months trial membership. I was due to get my new credit yesterday, but when I logged on to my account I saw it had been cancelled. I can not contact them to ask what happened - they ignore all my mails. Fortunately I haven't lost a cent, but they decide after the fact to renege on a deal? Don't do any business with a company that treats customers like trash.

I got charged AUD16.45 for nothing I got charged AUD16.45 a week ago, I just noticed my bank account today, so I called Audible Australia, they checked my account, and there was no such charge on my account as they said with no explanation, why I got charged. Tries to help them said how about my old account I used few years ago, they already locked my old account and no way to unlock it for further investigation, they transferred me to another team, same talk, I asked to take my issue to the next level, didn't allowed me. So, I called me bank as it is unauthorised transaction, cancled my card and raised a dispute. Really bad customer service, unskilled, unprofessional, not useful at all. I call amazon itself asking for help, everyone transferred me to another staff member, i stuck in their loop and got tired. I removed my payment details as you never know when you get charged. *** Update *** Finally, my bank get me my money back.

Generally I am happy with Audible Generally I am happy with Audible, but their membership is a bit complicated at times-- my biggest complaint are two-fold. The first is unused Credits just go away if not used. The 2nd issue is their phone app is a battery KILLER. I often listen with my phone during the day and it will absolutely drain my android in about 5 hours.

You can only Pause ONCE a year, be aware Good service if you use it. But, buyer be aware you can only put your membership on hold ONCE a year, otherwise you will be charged, but you can cancel anytime. Customers should be able to pause as long as they need, without having to cancel membership.

awful - not using them again awful, these guys are crooks, avoid! I've paid for four credits, and cannot access them in australia. I have had a weeks long email conversation trying to solve this, and have been mucked around by an incompotent team that are unhelpful. Wish they were better!