Totally unnaceptable!! Totally unnaceptable!!! Seriously, no support or feedback mechanisim and preorders cant be cancelled despite the facitlity being available - Honestly this platform should be shut down!

Rude, unsympathetic and unaccountable support I needed an invoice and contacted support. I was told it was the wrong support channel and they'd put me through to the right one. They didn't, I was promptly ignored until finally, I got the below response. Do better Apple. Follow through with what you say you will do and if a colleague falls below the expected standard, be a team player and share accountability. Fix the problem, don't pass off the blame. Disappointing that a brand like Apple could put Hinner in a customer-facing role. I wouldn't be surprised if they've outsourced their support abroad. 'Thanks for contacting us. This is Hinner again from the Apple Care Email Advisor Team. This case will be closed now as you keep contacting the wrong support channel. Future emails about this case will not be answered.'

Extremely Upset with Unauthorized Charges and Lack of Accountability I am deeply upset and disappointed by my recent experience with Apple Inc. I discovered unauthorized charges on my bank account, totaling five deductions of ZAR164.99 each, allegedly linked to my iTunes subscription. Despite numerous attempts to resolve this issue through both my bank and Apple customer support, I have encountered nothing but frustration and dead ends. What's even more concerning is that upon checking my transaction history on both my bank account and iTunes, there is absolutely no record of these payments or any corresponding transactions. This lack of transparency and accountability is unacceptable, and it has left me feeling completely betrayed and financially burdened. I demand a full refund for these unauthorized charges and a thorough investigation into how and why this occurred. My trust in Apple's payment system has been shattered, and unless this issue is promptly resolved, I will have no choice but to seek alternative services. Overall, my experience has been extremely disappointing, and I strongly advise others to exercise caution when dealing with Apple's payment systems.

Beware!! Beware!!! You will be charged for subscriptions you never signed up for and when you dispute the charges, Apple support will tell you there is nothing they can do. So they can just steal your money without your permission and then say they can't even return it... a bunch of thiefs!!! Avoid Apple at all costs!!!

So many things are wrong with iTunes So many things are wrong with iTunes. The first was a computer glitch that charged $17.98 to my debit card enough for over $900 in a matter of seconds--I'm assured by my bank rep, who checked the records, that this was a program error because it happened faster than any human could make orders. Next, they refuse to take the added debit card I want to put on file, saying, "Must be verified". However, despite having my phone number and email, they do not send me a link to verify it. I actively despise Apple products, but have continued to use iTunes but I think I'm taking my business elsewhere.