Why do they even exist This guys unbelievable - after speaking to them I realised why I hate Apple so much, I had any issue with my gift card. they said they would helped me and instead of helping they threw me under the bus, with a even bigger issue than I had before. these guys are imbeciles - they call themselves senior advisor/manager and they have no power no skill apart from wasting oxygen. Another reason why we have global warming is because of apple after service all just oxygen burners. one of the most useless companies to grace this earth. Maybe the should go learn customer service skills from places like PayPal.

Apple Care-Support is exactly that-Supportive Apple Care-Support is exactly that. They are very supportive in solving any issues with your Apple products, i.e. Macbook Air, iPhone 12, and my Apple watch. Every time I call them they are consistently kind, professional, and knowledgeable. They should receive more positive accolades for the excellent work they do!

ITUNES HAS SUCKED RECENTLY I have been having constant problems with ITunes on my windows desktop. Basically every time I edit a Playlist it crashed and I have to restart it from taskmaster. Also sometimes when playing music on the internet it hits some snag and I can only play downloads until I restart. Customer service was no help and acted as if they had never heard of this problem even though many have experienced the same thing.

So many things are wrong with iTunes So many things are wrong with iTunes. The first was a computer glitch that charged $17.98 to my debit card enough for over $900 in a matter of seconds--I'm assured by my bank rep, who checked the records, that this was a program error because it happened faster than any human could make orders. Next, they refuse to take the added debit card I want to put on file, saying, "Must be verified". However, despite having my phone number and email, they do not send me a link to verify it. I actively despise Apple products, but have continued to use iTunes but I think I'm taking my business elsewhere.

Totally unable to get though to a… Totally unable to get though to a customer support person. Too focussed on not having to spend money on employing staff to deal with customer queries. SO (!!!) frustrating to use when you have a general query that doesn't fit within the 'check box' designated options.