Apple Care-Support is exactly that-Supportive Apple Care-Support is exactly that. They are very supportive in solving any issues with your Apple products, i.e. Macbook Air, iPhone 12, and my Apple watch. Every time I call them they are consistently kind, professional, and knowledgeable. They should receive more positive accolades for the excellent work they do!

Accidental Apple Music purchase After an accidental purchase of an Apple Music subscription, went to report it to reportaproblem.apple.com and was denied twice for my “accidental purchase” request with no reason. If this option is not valid to get a refund why is it even there? Absolutely unacceptable, a big company like this is after small money. Google’s refund policies are 100 times better than this disgusting company.

Beware!! Beware!!! You will be charged for subscriptions you never signed up for and when you dispute the charges, Apple support will tell you there is nothing they can do. So they can just steal your money without your permission and then say they can't even return it... a bunch of thiefs!!! Avoid Apple at all costs!!!

They remove music tracks from your library I discovered a music video, I'd purchased, missing from my Itunes library. When I enquired, to Itunes, on the missing track I was told that the content creater had removed the missing track from the platform and that I wasn't entitled to a refund. I was absolutely treated poorly by the customer service agents, one didn't even get back, and denied an alternative such as a free track or a refund. They have removed a music track from my library and didn't even have the decency to inform me that said track had been removed! Not even an apology. Absolutely disgusting attitude from Apple Itunes!

No refunds for recommended solution Not only can i not make the purchase I want, but adding itunes credit (which turned out to be a recommended solution) isn't refundable, and having 1p left over meant two purchases went into itunes credit, both apparently unable to be refunded. Support was pretty much useless, the live chat wanted a phone call, which I didn't want to do even without not knowing how long it would go on for. Waste of time really.