ITUNES HAS SUCKED RECENTLY I have been having constant problems with ITunes on my windows desktop. Basically every time I edit a Playlist it crashed and I have to restart it from taskmaster. Also sometimes when playing music on the internet it hits some snag and I can only play downloads until I restart. Customer service was no help and acted as if they had never heard of this problem even though many have experienced the same thing.

No refunds for recommended solution Not only can i not make the purchase I want, but adding itunes credit (which turned out to be a recommended solution) isn't refundable, and having 1p left over meant two purchases went into itunes credit, both apparently unable to be refunded. Support was pretty much useless, the live chat wanted a phone call, which I didn't want to do even without not knowing how long it would go on for. Waste of time really.

Totally unable to get though to a… Totally unable to get though to a customer support person. Too focussed on not having to spend money on employing staff to deal with customer queries. SO (!!!) frustrating to use when you have a general query that doesn't fit within the 'check box' designated options.

Whereas the actual music is great, films leave a lot to be desired. Whereas the actual music is great, the films leave a lot to be desired.I ordered a number of films and discovered one doesn’t have subtitles/closed captioning, as I have a significant hearing loss this an issue. When I complained I was given a link to a list which I was told I should have checked before ordering. I'm not psychic! This list is not available anywhere on the iTunes site. I now go to Amazon (UK) where it tells you if there are subtitles/closed captions and if they've accidentally marked it wrongly or you accidentally purchased it then you can ask for and get an immediate refund.

Why does music in my library keep… Why does music in my library keep disappearing? Then I end up repurchasing and don’t say that’s not possible because there are numerous versions of the same song and if you don’t remember which album you initially purchased from, you buy the same song twice. Apple charges outrageous prices for their products and still, it’s not enough. On top of overpricing products for customers, they are thieves! (I’m sure your excuse this time will be I inadvertently deleted them myself)