Extremely Upset with Unauthorized Charges and Lack of Accountability I am deeply upset and disappointed by my recent experience with Apple Inc. I discovered unauthorized charges on my bank account, totaling five deductions of ZAR164.99 each, allegedly linked to my iTunes subscription. Despite numerous attempts to resolve this issue through both my bank and Apple customer support, I have encountered nothing but frustration and dead ends. What's even more concerning is that upon checking my transaction history on both my bank account and iTunes, there is absolutely no record of these payments or any corresponding transactions. This lack of transparency and accountability is unacceptable, and it has left me feeling completely betrayed and financially burdened. I demand a full refund for these unauthorized charges and a thorough investigation into how and why this occurred. My trust in Apple's payment system has been shattered, and unless this issue is promptly resolved, I will have no choice but to seek alternative services. Overall, my experience has been extremely disappointing, and I strongly advise others to exercise caution when dealing with Apple's payment systems.

A lot of my mates prefer to use… A lot of my mates prefer to use android, and other music platforms like Spotify and Soundcloud. But I actually enjoy using itunes and Apple music with my iPhone. The pricing is the same as Spotify, but the music quality is much better, and the playlist setup is much more organized. When I've tried Spotify, I was super confused by the setup and it all seemed messy and unorganized. So I prefer to use itunes, and Apple music.

Rude, unsympathetic and unaccountable support I needed an invoice and contacted support. I was told it was the wrong support channel and they'd put me through to the right one. They didn't, I was promptly ignored until finally, I got the below response. Do better Apple. Follow through with what you say you will do and if a colleague falls below the expected standard, be a team player and share accountability. Fix the problem, don't pass off the blame. Disappointing that a brand like Apple could put Hinner in a customer-facing role. I wouldn't be surprised if they've outsourced their support abroad. 'Thanks for contacting us. This is Hinner again from the Apple Care Email Advisor Team. This case will be closed now as you keep contacting the wrong support channel. Future emails about this case will not be answered.'

I am a composer and record new songs as… I am a composer and record new songs as voice memos on my iPhone7 almost daily. But when trying to copy files from the iphone to my Windows 10 PC, it seems to be an impossible task. Itunes is created for song listeners, not creators. I understand mine is not a typical situation, most users buy songs as a product. Still, I could use a little bit more freedom and flexibility with my own songs. The Help file does not help at all, and Apple customer support could not help me without account authorization. Totally unsatisfied, will buy Android next time. Copying files should be easier than it is.

So many things are wrong with iTunes So many things are wrong with iTunes. The first was a computer glitch that charged $17.98 to my debit card enough for over $900 in a matter of seconds--I'm assured by my bank rep, who checked the records, that this was a program error because it happened faster than any human could make orders. Next, they refuse to take the added debit card I want to put on file, saying, "Must be verified". However, despite having my phone number and email, they do not send me a link to verify it. I actively despise Apple products, but have continued to use iTunes but I think I'm taking my business elsewhere.