Not only could they not ship an item in… Not only could they not ship an item in the same day but after 3 days they couldn't tell me where it was so I attempted to cancel then they suddenly knew that it had been shipped terrible customer service

The customer service in this company is… The customer service in this company is a joke. You can only chat online and every agent is either not trained or given proper information or just lies. In 20min i got 10 different excuses from 10 different agents on a straight forward question. Their website is always is wrong when it comes to inventory and the only way to figure that out is to buy something and see if it actually ships even though its listed as in stock. Stay away.

Make it impossible to file a claim Horrible return or claim process they make it virtually impossible to return anything or file a claim. I will try my best to go out of my way not to have anything to do with Horizon Hobby. Worst experience I have ever had dealing with them. I recommend using any other company other then them or EngineDIY. Com both are garbage!

Very poor service Very poor service. Purchased a flight simulator through them, the game doesn't work properly, contacted customer service, they reviewed my PC's capabilities and can't find a solution to the problem. I have emailed them several times, with no viable solution, and now they refuse to respond to my emails. Their original 4 emails were the same exact instructions every time, even though I explained to them that I cannot do anything in the simulator without it crashing. I have tried uninstalling and redownloading the program with no lich, several times.

Buyer beware Buyer beware. Returned a product on 12/15 and to date have not received a credit. Terrible customer service and thieves of money. GO ELSEWHERE. I don't usually bother with reviews but their behavior is borderline criminal in my mind and they should be shut down for their shoddy business practice.