Don't honor their warranty Don't honor their warranty. Any excuse to weasel out of correcting your issue.

Big customs invoices to come I wished I had done my research before buying from them. Bought a plane kit and a flight simulator for xmas. Weeks later 2 big invoices from FedEx came for "Disbursement Fee, Clearance Entry Fee" and HST on top of them! The website was not clear the Shipping and Handling was not all that would cost you. Not very happy. I'll buy local from now on.

I have bought at least 30 Horizon Hobby… I have bought at least 30 Horizon Hobby helicopters probably closer to 40 including the 550x 600x and 700x currently I probably have 10. I asked about how to verify a receiver for being authentic, they said I could buy a cord for $25.00 made by Spektrum and try to register it, or send it to them and pay $40.00. I am done I will buy all SAB you people should learn to not bite the hand that feeds you, what a joke. I would recommend buying from another company and avoid Horizon Hobby at all costs...

Horizon Hobby fraudulent business practice I orderd the Draco one Friday nite after hours from HH and a few hours later tried to cancel the purchase. The bot never confirmed the action so I sent an email and the reply was they couldn't cancel even though the item had not shipped. I had to wait for it to arrive and start a return which I did and have been waiting over a month and every time I send and email to HH Alanee has a new excuse. I have finally opened a dispute with Discover and hopfully will get my money back

Buyer beware… This company is not… Buyer beware… This company is not accredited with the BBB. They are in the process of selling faulty equipment and acting illegally in a felonious manner as a result. They are aware that many of their differentials and other critical components in the vehicles are subpar and faulty from the Chinese manufacturer and are continuing to sell them anyways. E.I the GROMS. This is felony neglect,amounting to $1000’s in damages to the consumer. They need to be sued.