Don't honor their warranty Don't honor their warranty. Any excuse to weasel out of correcting your issue.

Buyer beware Buyer beware. Returned a product on 12/15 and to date have not received a credit. Terrible customer service and thieves of money. GO ELSEWHERE. I don't usually bother with reviews but their behavior is borderline criminal in my mind and they should be shut down for their shoddy business practice.

Placed an order over 4 months ago for… Placed an order over 4 months ago for two of their new transponders. Was never billed for the items and never received them so I assumed the order was cancelled but did not receive any communication from Horizon. Then this week I received an email saying my order had been shipped and I was charged three times for the order at $149.78 each time for a total charge of $449.34. Tried to contact them by phone, chat and email to no avail. Will never place another order with them.

They took me for a fool They took me for a fool, I bought a full air rc boat set and they took my money and all they send me was a charger?, yall don't have a real customer service line, and yall taking people's money, worst customer service, NEVER BUY FROM THEM. In a rating chart I give you - 1000 for scamming a poor family on Christmas, hope ya can sleep well. Quemecen en el inferno!

Horizon Hobby fraudulent business practice I orderd the Draco one Friday nite after hours from HH and a few hours later tried to cancel the purchase. The bot never confirmed the action so I sent an email and the reply was they couldn't cancel even though the item had not shipped. I had to wait for it to arrive and start a return which I did and have been waiting over a month and every time I send and email to HH Alanee has a new excuse. I have finally opened a dispute with Discover and hopfully will get my money back