Try to avoid buying from this company… Try to avoid buying from this company directly and instead go through a 3rd part retailer like AMAIN or AMAZON. This company will drag their feet when it comes to refunds and it took Amazon to initiate their “A to Z” service guarantee (which threaten’s HH’s seller status on Amazon) to finally get my refund. This happened TWICE for me and luckily both times were handled by Amazon’s customer service. You’re looking at the “Electronic Arts” of the RC world - one of the worst companies in the world.

This company has gone down drastically… This company has gone down drastically with customer service. I highly recommend going anywhere but horizon hobby. They won't answer their emails and now they won't even answer their 800 number. Products are delayed with no reason. Shipped incomplete. With no way to contact the human being. There's a lot more companies out there willing to work with real people, horizon hobby has lost all personal service now you have to pay extra for it!!! Completely ridiculous it's all about making money making money screw the customers.

Totally s""t company they have… Totally s""t company they have suppliers taking ya money and absolutely no idea when stock will arrive in UK. They must be losing customers daily I've done modeling all my life and never had to put deposits down on goods and 3 month later no idea what so ever when they will be delivered. Someone is making a mint out of this in interest alone. Be nice for a response but there won't be any because there a company that doesn't give a monkeys .

Very poor service Very poor service. Purchased a flight simulator through them, the game doesn't work properly, contacted customer service, they reviewed my PC's capabilities and can't find a solution to the problem. I have emailed them several times, with no viable solution, and now they refuse to respond to my emails. Their original 4 emails were the same exact instructions every time, even though I explained to them that I cannot do anything in the simulator without it crashing. I have tried uninstalling and redownloading the program with no lich, several times.

Not only could they not ship an item in… Not only could they not ship an item in the same day but after 3 days they couldn't tell me where it was so I attempted to cancel then they suddenly knew that it had been shipped terrible customer service