Our local store in Wilmington Our local store in Wilmington, NC took out the coffee shop and seating around their store. Not going back. It's pretty clear from the parking lot their demise is on the horizon.

very slow shipping and hardly any updates…. I ordered 3 books as they had a great buy two get one sale on the 26th of November. I did receive one book fairly quickly and was quite pleased! As for the rest of my order, I waited about 2-3 weeks for any sort of update before I sent an email inquiring about the status. After a few days, my reply was that they can’t tell me how long my order would take or if they’d have to refund me all together. Now, December 27th, book #2 has been shipping for a little over a week and I can’t check the shipping status because the tracking ID doesn’t work. Two days ago I got my first update about book #3; after a month, they have finally ordered my last book from the distributor and will update me when they receive more information. The price is reasonable, even when they aren’t on sale, but shipping can take quite some time with nearly 0 updates.

Online orders are a waste of time Trying to order items online is a nightmare. Orders aren't sent and they don't notify you of the status of your order. I would order elsewhere.

Viera Location I've found that people who work in bookstores LOVE working in bookstores. Not today. Not this location.

Non existent customer service Positive: I found two books that I couldn't find anywhere. Negative: They didn't ship my order for about three weeks. I requested a cancellation. I sent two emails, used their form, called their number. I never got a response but they promptly created a shipping label right after my first cancellation request.