Deceptive company Deceptive company. They promised 5-7 days shipping but failed to mention on their order page that that would be once they had it in stock. (That little snippet was a footnote on their invoice after they gobbled your money.) No sign of the book yet. Avoid.

I wish I had read about others… I wish I had read about others experience before I ordered. Like many others what I have ordered from Books A Million (a figurene for my Grandson) for Christmas was ordered on 12-4-23. I have sent many requests for an update, received only one response saying they would let me know when it shipped. It is 12-31-23, no requests for update have been answered, no package has been received. I will NEVER order from BAM again. Terrible (AS IN NO) customer service. No item, no idea what is going on or when or even IF I will ever receive my order. DO NOT order from this company!

Viera Location I've found that people who work in bookstores LOVE working in bookstores. Not today. Not this location.

Professional, kind and intelligent Wonderful store with fantastic employees and baristas. I love the Eau Claire BAM because they always have the books I am searching for either in stock or they are shipped to my door in a few days. Extremely professional, kind, intelligent staff and a very clean bookstore.

very slow shipping and hardly any updates…. I ordered 3 books as they had a great buy two get one sale on the 26th of November. I did receive one book fairly quickly and was quite pleased! As for the rest of my order, I waited about 2-3 weeks for any sort of update before I sent an email inquiring about the status. After a few days, my reply was that they can’t tell me how long my order would take or if they’d have to refund me all together. Now, December 27th, book #2 has been shipping for a little over a week and I can’t check the shipping status because the tracking ID doesn’t work. Two days ago I got my first update about book #3; after a month, they have finally ordered my last book from the distributor and will update me when they receive more information. The price is reasonable, even when they aren’t on sale, but shipping can take quite some time with nearly 0 updates.