Professional, kind and intelligent Wonderful store with fantastic employees and baristas. I love the Eau Claire BAM because they always have the books I am searching for either in stock or they are shipped to my door in a few days. Extremely professional, kind, intelligent staff and a very clean bookstore.

Still Waiting Preordered a book back in May that released August 4th. No notification of a card error until I happened to check my order status on the 3rd of August only to find out my book still hadn't shipped due to said card error. Never would have known this unless I checked it myself. No error email or anything. Updated card info and have been checking tracking since the book shipped, tracking stopped updating 5 days ago and has come to a stand-still and customer service won't answer my email. Not impressed with their online ordering process. I will preorder from Barnes and Noble next time.

Non existent customer service Positive: I found two books that I couldn't find anywhere. Negative: They didn't ship my order for about three weeks. I requested a cancellation. I sent two emails, used their form, called their number. I never got a response but they promptly created a shipping label right after my first cancellation request.

Never received order I ordered books for my daughter birthday and never received they are a scam under cavalets it’s all a scam they will take you money and send you an invoice and no parcels do not buy from them. Also I received bogus tracking information as well

Very Odd Shady Business avoid them if u can 60 days ago i order the New Jiro With Guitar Funko pop. Today i just it and it says credit card error order been cancel never got email saying it was cancel, check my account on card to see what happened never everything was good! Don't pre-order from them, if your lucky enough to find it store go for it otherwise this is my first, and only time trying to make business with this shady Company Barnes & Nobles is much better!