Worst customer service Worse customer service. Received a very damaged book. I won't get a replacement until they receive the damaged book. I didn't want to wait 2 weeks for a book I pre-ordered. So I asked for a partial refund. I sent pictures of the damage. How Long does it take to get a refund? No communication. Makes me not order from them anymore. And they're shipping takes forever.

Non existent customer service Positive: I found two books that I couldn't find anywhere. Negative: They didn't ship my order for about three weeks. I requested a cancellation. I sent two emails, used their form, called their number. I never got a response but they promptly created a shipping label right after my first cancellation request.

If I could give this business thumbs… If I could give this business thumbs down 👎 had to give a star to leave review. The website showed customer service doesn't close until 7pm Central time. I tried calling at 6pm Eastern they were already closed. After some lady named Sarah transferred me to a closed department. Have tried to reset password 5x still can't access an account that shouldn't be active. So freaking done with these characters

Very Odd Shady Business avoid them if u can 60 days ago i order the New Jiro With Guitar Funko pop. Today i just it and it says credit card error order been cancel never got email saying it was cancel, check my account on card to see what happened never everything was good! Don't pre-order from them, if your lucky enough to find it store go for it otherwise this is my first, and only time trying to make business with this shady Company Barnes & Nobles is much better!

BEWARE BEWARE! They are definitely a scam op - I was searching for a very rare book to find and they happened have it coincidentally- for the price it was going for when it was first published in 2007 -around $45.00- it’s in really high demand and I see it going for second hand on eBay $180 - $200 used so yeah -huge 🚩 red flag- that’s why I came here to see if they were legit of not- comments saying a lot so thank you Trust Pilot for saving me money - nearly jumped into that one!