A featured book signing A featured book signing, with conservative talk show host Dan Bongino, was held at the Oplika Alabama location was a complete disaster today. Myself and several hundred other patrons drove an hour or more only to find out they were out of books! How in the hell do you advertise for weeks the book signing and run out of books? I’m sure Mr. Bongino was unaware of the problem. Management went out of their way to tell folks you had to “pre-order” once we arrived or we were out of luck. I personally noticed people walking out with 4 or five autographed books ahead of me…if they knew ahead because of the crowd why didn’t they limit the number of books so everyone that showed up could be accommodated? My last trip to Books-A-Million, this is why Amazon is the better option!

Viera Location I've found that people who work in bookstores LOVE working in bookstores. Not today. Not this location.

very slow shipping and hardly any updates…. I ordered 3 books as they had a great buy two get one sale on the 26th of November. I did receive one book fairly quickly and was quite pleased! As for the rest of my order, I waited about 2-3 weeks for any sort of update before I sent an email inquiring about the status. After a few days, my reply was that they can’t tell me how long my order would take or if they’d have to refund me all together. Now, December 27th, book #2 has been shipping for a little over a week and I can’t check the shipping status because the tracking ID doesn’t work. Two days ago I got my first update about book #3; after a month, they have finally ordered my last book from the distributor and will update me when they receive more information. The price is reasonable, even when they aren’t on sale, but shipping can take quite some time with nearly 0 updates.

Our local store in Wilmington Our local store in Wilmington, NC took out the coffee shop and seating around their store. Not going back. It's pretty clear from the parking lot their demise is on the horizon.

Worst customer service Worse customer service. Received a very damaged book. I won't get a replacement until they receive the damaged book. I didn't want to wait 2 weeks for a book I pre-ordered. So I asked for a partial refund. I sent pictures of the damage. How Long does it take to get a refund? No communication. Makes me not order from them anymore. And they're shipping takes forever.