Worst customer service Worse customer service. Received a very damaged book. I won't get a replacement until they receive the damaged book. I didn't want to wait 2 weeks for a book I pre-ordered. So I asked for a partial refund. I sent pictures of the damage. How Long does it take to get a refund? No communication. Makes me not order from them anymore. And they're shipping takes forever.

Non existent customer service Positive: I found two books that I couldn't find anywhere. Negative: They didn't ship my order for about three weeks. I requested a cancellation. I sent two emails, used their form, called their number. I never got a response but they promptly created a shipping label right after my first cancellation request.

If I could give this business thumbs… If I could give this business thumbs down 👎 had to give a star to leave review. The website showed customer service doesn't close until 7pm Central time. I tried calling at 6pm Eastern they were already closed. After some lady named Sarah transferred me to a closed department. Have tried to reset password 5x still can't access an account that shouldn't be active. So freaking done with these characters

Viera Location I've found that people who work in bookstores LOVE working in bookstores. Not today. Not this location.

I was checking for two books to buy I was checking for two books to buy, I google them and google books showed me this website Books-A-Million, so I went and I found the two books, I bought them and they charged me $44.00 to my credit card. Next day they charged me again $26.00 to my credit card for one of the books that I already paid. One day later they charge me again for the second book that I already paid in the first day. So they over charge me twice for the two of the books.... are they legits or scammers, or thieves? maybe the last two.