If I could give this business thumbs… If I could give this business thumbs down 👎 had to give a star to leave review. The website showed customer service doesn't close until 7pm Central time. I tried calling at 6pm Eastern they were already closed. After some lady named Sarah transferred me to a closed department. Have tried to reset password 5x still can't access an account that shouldn't be active. So freaking done with these characters

Our local store in Wilmington Our local store in Wilmington, NC took out the coffee shop and seating around their store. Not going back. It's pretty clear from the parking lot their demise is on the horizon.

Dishonest Awful..I purchased 2 magazine s with my credit card ..the cashier said I was eligible to receive 3 free magazine s they were not in fact free they used my personal info card number and signed me up for a subscription..When I asked for a refund for my purchase it takes five days to get my money back now my card number is out there and I have to fight to cancel the subscription I didn't approve. My bank and attorney are now involved DO NOT USE YOU CARD THERE CASH ONLY.

I wish I had read about others… I wish I had read about others experience before I ordered. Like many others what I have ordered from Books A Million (a figurene for my Grandson) for Christmas was ordered on 12-4-23. I have sent many requests for an update, received only one response saying they would let me know when it shipped. It is 12-31-23, no requests for update have been answered, no package has been received. I will NEVER order from BAM again. Terrible (AS IN NO) customer service. No item, no idea what is going on or when or even IF I will ever receive my order. DO NOT order from this company!

Online orders are a waste of time Trying to order items online is a nightmare. Orders aren't sent and they don't notify you of the status of your order. I would order elsewhere.