Dishonest Awful..I purchased 2 magazine s with my credit card ..the cashier said I was eligible to receive 3 free magazine s they were not in fact free they used my personal info card number and signed me up for a subscription..When I asked for a refund for my purchase it takes five days to get my money back now my card number is out there and I have to fight to cancel the subscription I didn't approve. My bank and attorney are now involved DO NOT USE YOU CARD THERE CASH ONLY.

I wish I had read about others… I wish I had read about others experience before I ordered. Like many others what I have ordered from Books A Million (a figurene for my Grandson) for Christmas was ordered on 12-4-23. I have sent many requests for an update, received only one response saying they would let me know when it shipped. It is 12-31-23, no requests for update have been answered, no package has been received. I will NEVER order from BAM again. Terrible (AS IN NO) customer service. No item, no idea what is going on or when or even IF I will ever receive my order. DO NOT order from this company!

Still Waiting Preordered a book back in May that released August 4th. No notification of a card error until I happened to check my order status on the 3rd of August only to find out my book still hadn't shipped due to said card error. Never would have known this unless I checked it myself. No error email or anything. Updated card info and have been checking tracking since the book shipped, tracking stopped updating 5 days ago and has come to a stand-still and customer service won't answer my email. Not impressed with their online ordering process. I will preorder from Barnes and Noble next time.

Non existent customer service Positive: I found two books that I couldn't find anywhere. Negative: They didn't ship my order for about three weeks. I requested a cancellation. I sent two emails, used their form, called their number. I never got a response but they promptly created a shipping label right after my first cancellation request.

very slow shipping and hardly any updates…. I ordered 3 books as they had a great buy two get one sale on the 26th of November. I did receive one book fairly quickly and was quite pleased! As for the rest of my order, I waited about 2-3 weeks for any sort of update before I sent an email inquiring about the status. After a few days, my reply was that they can’t tell me how long my order would take or if they’d have to refund me all together. Now, December 27th, book #2 has been shipping for a little over a week and I can’t check the shipping status because the tracking ID doesn’t work. Two days ago I got my first update about book #3; after a month, they have finally ordered my last book from the distributor and will update me when they receive more information. The price is reasonable, even when they aren’t on sale, but shipping can take quite some time with nearly 0 updates.