Inappropriate customer service rep I went to cancel my service, and told the representative it was due to it being an unnecessary expense at this time. I never had problems with my service. He then proceeded to ask me what I was going to do for entertainment and who used the account. I said we didn’t use it much. After a pause, he came back and said, “well someone has been watching ESPN” and then asked if it was my husband or boyfriend. This felt so invasive and inappropriate…it is none of his business, I already told him multiple times why I was canceling, and that a lower price wouldn’t matter. He crossed a line, inquiring into my personal life. I didn’t answer and just asked him to cancel the account. This is not the way to retain customers. When I eventually get cable again, it will not be with directtv.

I’ve been a customer for quite awhile I’ve been a customer for quite awhile, but I think now more than ever it’s time to let them go. The prices are too high and continuously get higher! When you think about it, they offer you all these channels that you really don’t watch, but in order to have any kind of home entertainment, you have to buy these packages! These promotions they offer! Why don’t they just let those be the regular prices instead! I called them last week and told the rep everything that I normally watch! What did she do? Deleted every channel that I told her I watch. So what’s the purpose of me continuing to pay for their services!

BEWARE Ordered Direct TV from ATT store Ordered Direct TV from ATT store, CHOICE package. It was promoted as $80.Within 15 min I received a bill that included 13.98 for sports package. The bill was for $120 due in 10 days and we havent even set up yet!!! We DO NOT do sports. I told the sales person and in front of store manager. They NEVER mentioned getting sports was included in the promotion and you cannot opt out. I have been on chat, no help. Consumers beware!!!!!!! ATT and Direct TV are deceptive and misleading.

Worst service ever !!!! Worst service ever !!!!! Called because my father passed away, wait 2 hours, spike to 4 different people which none of them spoke English so very hard to understand, just for them to tell me it's been put into collections and they can't tell me the number or name of the collector... this isn't the first time I have dealt with this company and it has been horrible each time !! Do better direct tv and AT&T!!!!

I reported that the baseball channels… I reported that the baseball channels were blacked out. I subscribe to the sports package and it includes Ballysports west which is what I want so I can watch the St Louis Cardinals from Colorado where I live. I spent over an hour with the DirecTV tech support people and they could not fix the problem and said they would file a report. I WANT AN ANSWER!!!!! Your reply DOES NOT answer my question. Why are the games blacked out. Is there a problem between DirecTV contracts and the sports channels like Balley Sports????? Update: Major League Baseball has rules for exclusive broadcasting, called 'blackout' rules, which bar certain areas from watching livegames. Most blackouts are for two reasons: The first is local cable providers' desire for exclusive broadcasting. The second, MLB's desire to drive stadium attendance.