35 minutes on phone to get 35 minutes on phone to get. service tech. Maui who was the person in the tech dept. is a dolt (idiot) but amazingly hes like most every other rep from Directv. the company is a chit show. ive been with them since you had to PAY to get it installed, 1998ish.

What a joke Let’s start out by saying since AT&T bought directv it’s started to suck. Packages are overpriced and you cannot ever get any customer service anymore. I’ve been trying to get two additional boxes installed and it’s taken nearly 2 months and several runaround’s and still no boxes. I’m about ready to call Dish but I know they suck too

What a scam and nothing but lies in the… What a scam and nothing but lies in the customer service department. My bill was $89 and went up every 2 months. I was told before I dinged up for DirectTV that my price will stay the same till my 2 year contract comes. Not even then my bill was going up. Never again with this craziness company. You can get YouTube TV with more channels and sports channels so much cheaper with no contract. Your bill will never go up. I highly recommend everyone get or do research. I’m not please or happy with DirectTV. Good buy dark gloomy DirectTV and hello YouTube TV.

Inappropriate customer service rep I went to cancel my service, and told the representative it was due to it being an unnecessary expense at this time. I never had problems with my service. He then proceeded to ask me what I was going to do for entertainment and who used the account. I said we didn’t use it much. After a pause, he came back and said, “well someone has been watching ESPN” and then asked if it was my husband or boyfriend. This felt so invasive and inappropriate…it is none of his business, I already told him multiple times why I was canceling, and that a lower price wouldn’t matter. He crossed a line, inquiring into my personal life. I didn’t answer and just asked him to cancel the account. This is not the way to retain customers. When I eventually get cable again, it will not be with directtv.

DirecTv representatives are scammers I called 1-800-531-5000 wanting to get tv & at&t internet. After taking my home address and other information, the DirecTv Rep gave me a quote of $176.99 a mo. for just the Ultimate tv package. At the same time, I was looking at the DirecTv website which quotes $114.99 a mo. for the same package. This made me feel like DirecTv representatives are scammers.