Support is completely absent Support is completely absent. Backups are not even starting. They are hiding basic information, you can not backup any important system folder or file like sql database and they are not telling it anywhere on their website. Yet they call it business backup. Subscription cancellation way is terribly hidden, you wont reach their easily and it wont work unless u repeat it two three times. Its a trick to charge you over and over with no refund policy.

60 days before we end your subscription You decided to give many of your customers 60 days notice before you delete their data. Giving them the choice of moving to a more expensive plan, move to a different company (with no info if you can transfer back ups) or lose their data. And no options to people with more than 5TB of data backed up and to top it off your support is terrible and slow and your back ups are slow too. I had started recommending you to people (which takes me a long time to do with software) and you have basically given a middle finger to your consumer customers. DO NOT USE THIS COMPANY, IF THIS IS HOW THEY TREAT CONSUMERS IMAGINE WHAT THEY WILL DO TO ENTERPRISE

Total monsters Total monsters. They had an excellent product then they burned their customers and destroyed their backups by giving them no way to recover their data. They certainly warned us, but they went the extra step of destroying the installed clients on people's machines and making it impossible to recover later. Their support says there is no way they can help the punished users. One person made an app that does something they say is impossible. look at github OurDataNotYours/PlanC

I am a customer since 2014 - almost all data is gone. I am a customer since 2014. Backing up my data WITH the promise that my data never would not be deleted. However now I noticed that - without properly informing customers - they changed the retention model from indefinite to 90 days. So almost ALL my backup data is gone!! I cannot believe companies do this. Luckily I alway also relied on myself with a NAS. Bottom line I paid more than USD 1000 for a non-existing service. I do not recommend this company.

Horrible Tech Support When you invest in an online backup service, good tech support is going to be a must. If you have a situation involving lost or corrupted data, a support agent you can count on will be crucial. The company drops the ball in that very important department. There are many good backup companies out there and CrashPlan is one to stay away from. "March" in tech support is a prime example of this.