Crashplan started as a great service, 12 years ago Crashplan started as a great service, and then adopted a policy of: 1. deleting users' data with little or no notice 2. making it very difficult to restore data 3. increasing prices from $3/month to $40/month 4. changing their policies after their customers had invested thousands of $$ and years of backups This is honestly behavior that should get them sued by the FTC. It's the kind of thing a criminal organization would do.

This is a really clunky service that… This is a really clunky service that makes a very simple task very difficult. They've never lost my data and I don't have a problem with the rates, but accessing your data remotely is next to impossible. They make you jump through this outdated QR code 2FA that never works seamlessly. EVERY SINGLE TIME I need to access my data from anywhere other than my home desktop, I have to jump through hoops including: start a chat where it's then taken to emails back and forth in order to start a new QR code authentication process. Oh--then I have to download the Google Authenticator onto my new browser--yay, who doesn't love a new Google tracking thing, right?--then follow the 17 steps to get the code working. And there's no option to turn off 2FA. There have to be better options out there...

Total monsters Total monsters. They had an excellent product then they burned their customers and destroyed their backups by giving them no way to recover their data. They certainly warned us, but they went the extra step of destroying the installed clients on people's machines and making it impossible to recover later. Their support says there is no way they can help the punished users. One person made an app that does something they say is impossible. look at github OurDataNotYours/PlanC

Painful restore process. Horrendous support. As a small business we paid Crashplan hundreds and hundreds of pounds over years to keep our data safe, knowing that one day we'd have to restore a backup. After a hard drive failed, that day came, and with it another shock; the restore process. It took days upon days to recover some of the files over ridiculously slow transfer rates. Software crashed, or failed to log in, transfers failed part way through, and direct downloads (limited to 250MB) via the web dashboard failed regularly. Terrible support service via email who basically didn't want to know. Avoid this company at all costs, there's far better solutions out there.

Probably the best online backup solution Probably the best online backup solution I have ever tried. And I have tried quite a few. CrashPlan is extremely cheap compared to the amount of backup storage (unlimited), meaning storing many versions of files for no extra charge. Furthermore, there is no retrieval waiting time (like Amazon Glacier). Anyone complaining about the data transfer speed just doesn't know that it helps a lot to disable backup compression. My transfer speed is excellent.