I've used CrashPlan for years I've used CrashPlan for years. It has not always worked perfectly, but it is a good value. Lately they implemented 2-factor authentication (2FA) with the only way to authenticate is with untrusted third-party app or browser extension. Are you kidding me? I use about 30-50 other services (google, microsoft, dropbox, carbonite, logmein, etc.) with 2FA and none of them require this. All have option to text code.

60 days before we end your subscription You decided to give many of your customers 60 days notice before you delete their data. Giving them the choice of moving to a more expensive plan, move to a different company (with no info if you can transfer back ups) or lose their data. And no options to people with more than 5TB of data backed up and to top it off your support is terrible and slow and your back ups are slow too. I had started recommending you to people (which takes me a long time to do with software) and you have basically given a middle finger to your consumer customers. DO NOT USE THIS COMPANY, IF THIS IS HOW THEY TREAT CONSUMERS IMAGINE WHAT THEY WILL DO TO ENTERPRISE

Crashplan started as a great service, 12 years ago Crashplan started as a great service, and then adopted a policy of: 1. deleting users' data with little or no notice 2. making it very difficult to restore data 3. increasing prices from $3/month to $40/month 4. changing their policies after their customers had invested thousands of $$ and years of backups This is honestly behavior that should get them sued by the FTC. It's the kind of thing a criminal organization would do.

Lost backup AVOID AT ALL COST! Other reviews should say a lot about this company. Mine is no different. After years of storing all valuable pictures and videos of my children when they were small this stupid company decides to close my account and delete everything!

Unlimited is not unlimited Unlimited is not unlimited. Software is unable to handle large amounts of data. Customer service advises I delete all my data to resolve issues. I've been paying for years, and now they're kicking me off without letting me download any of my data.