Total monsters Total monsters. They had an excellent product then they burned their customers and destroyed their backups by giving them no way to recover their data. They certainly warned us, but they went the extra step of destroying the installed clients on people's machines and making it impossible to recover later. Their support says there is no way they can help the punished users. One person made an app that does something they say is impossible. look at github OurDataNotYours/PlanC

NO CUSTOMER SUPPORT > : ( sh!t service. The app stopped connecting on my computer, system stopped working altogether. Go into my account to see whatsup- I never forget my passwords, somehow says I don't have correct PW. So I can't even log into my account - they say they'll send a "forgot pw email" I get NO e-mail. Try to find their customer service there IS NO "customer service" the phone number goes STRAIGHT to voice mail - there's no one helping. I had no other solution than to call my bank and put a BLOCK on this stupid app.

Support is completely absent Support is completely absent. Backups are not even starting. They are hiding basic information, you can not backup any important system folder or file like sql database and they are not telling it anywhere on their website. Yet they call it business backup. Subscription cancellation way is terribly hidden, you wont reach their easily and it wont work unless u repeat it two three times. Its a trick to charge you over and over with no refund policy.

horrific customer service They dumped all of us personal users and now only do businesses. They've made it IMPOSSIBLE to ever reach a person. Horrible customer service. Make everything WAY too complex to do anything on the account anymore. When you have a problem you have to submit a "ticket" which no one ever answers. Goodbye!!!!!

Lost backup AVOID AT ALL COST! Other reviews should say a lot about this company. Mine is no different. After years of storing all valuable pictures and videos of my children when they were small this stupid company decides to close my account and delete everything!