Support is completely absent Support is completely absent. Backups are not even starting. They are hiding basic information, you can not backup any important system folder or file like sql database and they are not telling it anywhere on their website. Yet they call it business backup. Subscription cancellation way is terribly hidden, you wont reach their easily and it wont work unless u repeat it two three times. Its a trick to charge you over and over with no refund policy.

Total monsters Total monsters. They had an excellent product then they burned their customers and destroyed their backups by giving them no way to recover their data. They certainly warned us, but they went the extra step of destroying the installed clients on people's machines and making it impossible to recover later. Their support says there is no way they can help the punished users. One person made an app that does something they say is impossible. look at github OurDataNotYours/PlanC

Painful restore process. Horrendous support. As a small business we paid Crashplan hundreds and hundreds of pounds over years to keep our data safe, knowing that one day we'd have to restore a backup. After a hard drive failed, that day came, and with it another shock; the restore process. It took days upon days to recover some of the files over ridiculously slow transfer rates. Software crashed, or failed to log in, transfers failed part way through, and direct downloads (limited to 250MB) via the web dashboard failed regularly. Terrible support service via email who basically didn't want to know. Avoid this company at all costs, there's far better solutions out there.

Poor support The worst part about Crashplan is they have no way to contact them via telephone. Support is handled through a ticketing process and they are slow to respond. I closed an account in 2023 and they continue to bill every month for it.

I've used CrashPlan for years I've used CrashPlan for years. It has not always worked perfectly, but it is a good value. Lately they implemented 2-factor authentication (2FA) with the only way to authenticate is with untrusted third-party app or browser extension. Are you kidding me? I use about 30-50 other services (google, microsoft, dropbox, carbonite, logmein, etc.) with 2FA and none of them require this. All have option to text code.