I was switched and charged to a high plan internet. My Xfinity number is 8498 3400 5394 1219. I order the 75Mbps internet plan for $19.99 a month. But I was charged $24.99 every month for 150Mbps plan. I didn't order the 150Mbps. If you can't put me back to the 75Mbps plan, please take my name out of the 150Mbps plan. I'm 70 years old low income elderly man. I receive SSI less than $1000 a month. I just wanted to get into the Internet essentials plan but in the end I was tricked into this 150Mbps plan. I know I can't afford it. Thank you.

I have had xfinity for years I have had xfinity for years. Cable always sucked. Didn't have problems with Internet until the past year. Now as of 2024 it is horrible. I pay for 800 MBS I average 250. I swapped MODEMS twice. NO BETTER

Adjusting account information is very Challenging When I want to adjust my service, I am unable to log in. I get This information doesn't match our records. When you try the online assistant it takes you to the same screen that gets you This information doesn't match our records. When you call the Xfinity/Comcast number you get a troubleshooting assistant that eventually gives you the link to the website where you get this - This information doesn't match our records. They need to have an easier way to contact someone in their company to resolve your issue.

Worst customer service and fake advertising Customer service agent was very rude and trying to upsell. taking advantage of their market share and all their promotions are fake

I had a disastrous experience with… I had a disastrous experience with Comcast tonight! I spoke to a supervisor yesterday & she put me in a new cable plan (NOW) so I could save some money. She said she was going to "created a new account" for me? She said she would send a technician who needed to bring a new box. Then last night I turn on my TV to look at my recordings & they were all gone! DISAPPEARED...40 recordings! Just like that. How this happened I have no clue! So today the technician arrives today & says there are TWO accounts for me??! I was like what?l Apparently this supervisor did not close the old account! So he said there was nothing he could do. Then says I could continue using the same DVR & MODEM??! And leaves! I called Comcast at least 5x to complain about this fiasco & I just kept getting hung up on after holding for a supervisor! I am now STILL on hold on call #6 & have been holding for almost 2 HOURS with music! What HORRIBLE customer service & ALWAYS making constant mistakes on my account! Going to write a bad review everywhere I can! I have been with Comcast since 2010 & this is the kind of treatment I receive! I am FED UP!