I had a disastrous experience with… I had a disastrous experience with Comcast tonight! I spoke to a supervisor yesterday & she put me in a new cable plan (NOW) so I could save some money. She said she was going to "created a new account" for me? She said she would send a technician who needed to bring a new box. Then last night I turn on my TV to look at my recordings & they were all gone! DISAPPEARED...40 recordings! Just like that. How this happened I have no clue! So today the technician arrives today & says there are TWO accounts for me??! I was like what?l Apparently this supervisor did not close the old account! So he said there was nothing he could do. Then says I could continue using the same DVR & MODEM??! And leaves! I called Comcast at least 5x to complain about this fiasco & I just kept getting hung up on after holding for a supervisor! I am now STILL on hold on call #6 & have been holding for almost 2 HOURS with music! What HORRIBLE customer service & ALWAYS making constant mistakes on my account! Going to write a bad review everywhere I can! I have been with Comcast since 2010 & this is the kind of treatment I receive! I am FED UP!

TERRIBLE CUSTOMER SERVICE! TERRIBLE CUSTOMER SERVICE!! I was a customer for 30 years. Over a 13 month period they raised my bill $90 (40%). I called, could never talk to anyone, but had to text for 30+ minutes. He finally said he would give me a plan with everything I currently had for $50 less. Next day they disconnected my hbo, showtime etc. I called waited 20 minutes, got to speak to a person who told me the plan he promised did not exist and he made a mistake. I told her to give me back the plan I had 2 days ago. She said she couldn’t that plan was no longer available. I dumped them 😁

Terminating services I spoke to a representative about terminating services, they said it would happen that night. I woke up the next day and services are still on. I asked for documentation to be sent showing that devices were terminated. She said they were having trouble with the system and someone would call me back….. still waiting on someone to call back. How convenient that their service was down.

Costumer service is no good The internet is okay works well but the costumer service is absolutely horrible. I called xfinity to fix my cable since it fell down and they just close the case and did not care plus the tech people to come fix never came i had to call 4 times and nothing i only recommend you to buy it if you never had any cable problems or something like that

Which way did he go George! It was simple and quick to get my Xfinity service hooked up. About 2 months into my service, I kept receiving Emails from Xfinity say they received my request to cancel my service. This happened 3 times in 2 days. Now I'm trying to call them for the 3rd time and I'm communicating with a robot that refuses to conect me with a live agent. When I did talk to a live agent, they couldn't give me a reason why this cancelation order was submitted. I do not recommend.