We canceled our service with Xfinity on… We canceled our service with Xfinity on April 7th, handed back equipment on April 9th. I just received a bill for April-May, when I called CS REP said our account was still pending cancellation! Took three more calls speaking to not so experienced reps( horrible experience) who did not follow through with what they said, and finally received a call back from Tech support who took care of issues! Horrible experience! Horrible customer support. Goodbye Comcast!

Transferring mobile phone service to Xfinity The experience with Xfinity mobile was HORRIBLE!!, it started at about 11:30 a.m. and I was not finished until approximately 4 p.m. we we're transferring from MetroPCS to xfinity mobile phone service with 3 lines, we were unable to get them all done today we still have one more line to try and connect this was the worst experience I have ever had in my life and I am 54 years old. Myself and my husband are left stressed out beyond measure. Our daughter is still without phone service ( she doesn't live at home) we are nervous and worried about her because we can't communicate with her until we figure out getting her phone connected. We have spent the most of today on the phone with you all on what is our day off from work and it was spent with trying to get phone service and still not able to complete the task, we truly regret moving our phone service to xfinity. Just Horrible, Horrible, Horrible!!

Which way did he go George! It was simple and quick to get my Xfinity service hooked up. About 2 months into my service, I kept receiving Emails from Xfinity say they received my request to cancel my service. This happened 3 times in 2 days. Now I'm trying to call them for the 3rd time and I'm communicating with a robot that refuses to conect me with a live agent. When I did talk to a live agent, they couldn't give me a reason why this cancelation order was submitted. I do not recommend.

I have had xfinity for years I have had xfinity for years. Cable always sucked. Didn't have problems with Internet until the past year. Now as of 2024 it is horrible. I pay for 800 MBS I average 250. I swapped MODEMS twice. NO BETTER

TERRIBLE CUSTOMER SERVICE! TERRIBLE CUSTOMER SERVICE!! I was a customer for 30 years. Over a 13 month period they raised my bill $90 (40%). I called, could never talk to anyone, but had to text for 30+ minutes. He finally said he would give me a plan with everything I currently had for $50 less. Next day they disconnected my hbo, showtime etc. I called waited 20 minutes, got to speak to a person who told me the plan he promised did not exist and he made a mistake. I told her to give me back the plan I had 2 days ago. She said she couldn’t that plan was no longer available. I dumped them 😁