A slowly dying hegemon of the past A slowly dying hegemon of the past. Perhaps, this business cannot die without causing their customers a huge pain. It impossible to get ahold of anyone who speaks in this company. We are so done with this, that we are so happy that T-Mobile rolled out 5G and literally placed xfinity crap coax in the past 1. Stay away from them, let them die alone!

I am not doing business with your… I am not doing business with your company. On 4/4/2024 I called in and spoke to one of your representatives (possibly overseas). I was told I could get 2 new phones, 5mb or gb and all other services would be unlimited for 45 dollars total per month. This rate was supposed to be locked in and would never go up. I was also told that Xfinity would pay the taxes and all other fees and I would only be charged for the 1st month of service after I activated the new phone. i did agree to these terms. Once I hung up my card was immediately charged $35.??. I called back immediately and was told I had to wait until I received the phone to cancel anything and all monies would be refunded at that time. I said the phones have not even left your facility and to just keep the phones and refund my money, she refused. I requested a supervisor, I was placed on hold for 1 hour and 46 minutes before I hung up. ON 4/5/2024 I went to the Xfinity store in Northfield and was told the plan I had agreed to did not even exist. I told them I did not want anything from Xfinity and I wanted my money back. I was LIED to. They said I had to wait until I received the phones then to bring them into the store and I would be given a full refund. When I received the phones I made my 2nd trip to the store and was told the manager was the only one who could refund my money and to come back on the next day because she was off that day, 3rd trip to the store, I did speak to the manager I had the unopened box with the phones inside. She said she could not refund the money until Xfinity received the phones back and that I had to call and get a return label. I got the label and went back to the store for the 4th time only to be told I have to take the phones to Fed Ex and once they received the phones the would refund my money. The phones were returned , my money was not and Xfinity is still trying to take money out of my account. Please cancel any phone service and refund all my money and take my card number out of your records. I don't do business with people who LIE to me. Jacquelyn Russell

Which way did he go George! It was simple and quick to get my Xfinity service hooked up. About 2 months into my service, I kept receiving Emails from Xfinity say they received my request to cancel my service. This happened 3 times in 2 days. Now I'm trying to call them for the 3rd time and I'm communicating with a robot that refuses to conect me with a live agent. When I did talk to a live agent, they couldn't give me a reason why this cancelation order was submitted. I do not recommend.

This company is horrible This company is horrible. I agree with all the statements put forth. This company is a monopoly. It's run like the mob. All their call centers are in India. They are taking jobs away from Americans, we are paying them to do it. Cable companies need to be competitive, just like mobile phones. I called to cancel my service and was told I had to give them a 30 day notice. Our government will do nothing to help. They are all in bed with big tech

AVOID XFINITY AT ALL COST My email was hacked and I received an extortion demand to retrieve my inbox and sent folders plus the hacker took my Facebook pages down. I contacted Xfinity and their level of incompetency and lack of concern was appalling. It has been several days and I am still waiting for their security to contact me. Their customer service is offensive. When I threatened to cancel my internet cable and 6 mobile lines I was threatened with a lawsuit. If you are thinking about using Xfinity try another service. They are the worst Bernard Laffer 925 216 4799