I am not doing business with your… I am not doing business with your company. On 4/4/2024 I called in and spoke to one of your representatives (possibly overseas). I was told I could get 2 new phones, 5mb or gb and all other services would be unlimited for 45 dollars total per month. This rate was supposed to be locked in and would never go up. I was also told that Xfinity would pay the taxes and all other fees and I would only be charged for the 1st month of service after I activated the new phone. i did agree to these terms. Once I hung up my card was immediately charged $35.??. I called back immediately and was told I had to wait until I received the phone to cancel anything and all monies would be refunded at that time. I said the phones have not even left your facility and to just keep the phones and refund my money, she refused. I requested a supervisor, I was placed on hold for 1 hour and 46 minutes before I hung up. ON 4/5/2024 I went to the Xfinity store in Northfield and was told the plan I had agreed to did not even exist. I told them I did not want anything from Xfinity and I wanted my money back. I was LIED to. They said I had to wait until I received the phones then to bring them into the store and I would be given a full refund. When I received the phones I made my 2nd trip to the store and was told the manager was the only one who could refund my money and to come back on the next day because she was off that day, 3rd trip to the store, I did speak to the manager I had the unopened box with the phones inside. She said she could not refund the money until Xfinity received the phones back and that I had to call and get a return label. I got the label and went back to the store for the 4th time only to be told I have to take the phones to Fed Ex and once they received the phones the would refund my money. The phones were returned , my money was not and Xfinity is still trying to take money out of my account. Please cancel any phone service and refund all my money and take my card number out of your records. I don't do business with people who LIE to me. Jacquelyn Russell

A Wall St. success Model Comcast is very possibly the Best money making entity Ever. Their sole goal is not to make money, they have that. It is to make MORE money, any way the can Period

Worst customer service and fake advertising Customer service agent was very rude and trying to upsell. taking advantage of their market share and all their promotions are fake

Transferring mobile phone service to Xfinity The experience with Xfinity mobile was HORRIBLE!!, it started at about 11:30 a.m. and I was not finished until approximately 4 p.m. we we're transferring from MetroPCS to xfinity mobile phone service with 3 lines, we were unable to get them all done today we still have one more line to try and connect this was the worst experience I have ever had in my life and I am 54 years old. Myself and my husband are left stressed out beyond measure. Our daughter is still without phone service ( she doesn't live at home) we are nervous and worried about her because we can't communicate with her until we figure out getting her phone connected. We have spent the most of today on the phone with you all on what is our day off from work and it was spent with trying to get phone service and still not able to complete the task, we truly regret moving our phone service to xfinity. Just Horrible, Horrible, Horrible!!

Waiting on the line for 40 min and… Waiting on the line for 40 min and after they will try to sincronize my email address to my account and need to wait 1 hour more ridiculous 🙃.