Bait and switch Bait and switch. I usually read reviews BEFORE shopping. And this site is a reminder to do so! I should have suspected fowl when the payment method was PayPal. The site stated 1 delivery date. BUT the confirmation email that took 2 days to be sent quoted a much later one past Christmas. I immediately requested a cancelation. They sent all these apologetic emails but refused to cancel the order. I will dispute the charge on my card and NEVER use this site again!!!! No I don't have the product either...

One thing I do not like is that there… One thing I do not like is that there is no tracking information given, or what is given us very vague. I have not yet received my order so I cannot comment on the quality. I finally received my order on 12/27, and it was not the fault of your company but of the USPS. Not exactly as expected, but my Grandson loved it, so it was a win!

Our favorite song placed on canvas is… Our favorite song placed on canvas is beautiful and meaningful! We love it and received it quickly with prompt replies and tracking information from Trilogy. Wouldn’t hesitate to order from Trilogy again.

Ordered my gift almost six weeks ago… Ordered my gift almost six weeks ago and it's still not here. Customer service keeps saying that a shipping label and tracking number has been created but we can tell that the package hasn't actually moved, a label has only been created. It's not clear why it's not shipped. The customer service just thanks us for our patience over and over but never explains when our package will arrive or why the delay.

I have had excellent customer service… I have had excellent customer service from TrilogyGift and the metal sign was custom and just what I ordered! I received the metal sign damaged in shipping and I emailed Trilogy got a response from them in less than 24 hours and my new sign in 10 days. Will definitely order again!