I’m an Avid Fan of HueDrum I’m an Avid Fan of HueDrum. There attentiveness to Customers Satisfaction is Second to None. I was concerned that my internet purchasing was slightly dodgy but have subsequently changed my thinking. The pleasantness around my concerns being promptly addressed has left me speechless. Keep up the fabulous customer relations as it leads to Absolute Customer Satisfaction, & word of mouth sales are the best & very sustainable.

Overcharged Shipping for Delays I paid for express shipping that would deliver my package within 4-7. It took 1 month and 3 weeks to arrive and during which I bought another one locally because I needed it within the time frame. I do not expect excuses about Covid delays anymore. They should not charge Express Shipping if they cannot guarantee on time delivery during this time.

Order never fulfilled. I ordered a drum for my grandchildren and they were so excited to try it. I received my order confirmation and a tracking number within a few days. The tracking number link brought me to a blank page for two weeks. I emailed customer service theee times with no response. Luckily I paid with PayPal and requested a refund. Still no answer from this company. I had to escalate the complaint and after a month still have no resolution: no refund or reply from this company.

Do not order from this company Do not order from this company. The website lies about shipping times (when it will be shipped and how long it takes to be shipped). After waiting two weeks I asked to cancel the order and refuse. I threatened to initiate a charge back through my credit card and was promptly sent a shipping confirmation that is coming from China and shows no movement. Avoid this company at all costs.

Run away! Edit: your reply is completely unprofessional and not true at all and I am still waiting on a refund even AFTER RETURNING MY ITEM THAT HAS ALREADY BEEN RECEIVED BY YOU VIA UPS. Horrible shady company! I've been trying to reach them since September 2nd via email, instagram, Facebook with no answer about returning my huedrum! Then I write a review on their page and they blocked me from their Facebook page. Disputed the charge with my bank. Horrible, shady company that will steal your money!!