Overcharged Shipping for Delays I paid for express shipping that would deliver my package within 4-7. It took 1 month and 3 weeks to arrive and during which I bought another one locally because I needed it within the time frame. I do not expect excuses about Covid delays anymore. They should not charge Express Shipping if they cannot guarantee on time delivery during this time.

Do not order from this company Do not order from this company. The website lies about shipping times (when it will be shipped and how long it takes to be shipped). After waiting two weeks I asked to cancel the order and refuse. I threatened to initiate a charge back through my credit card and was promptly sent a shipping confirmation that is coming from China and shows no movement. Avoid this company at all costs.

Same horrible experience as others… It has been a month and my drum has still not arrived. The company has not responded to emails, and the link to my tracking information does not work. I am very suspicious and will never order from this company again. What to do?

Starting to think I’ve been scammed Same experience as everyone else. Ordered this item, which I thought was legit. Had tons of marketing etc. Have contacted company and received a response stating that order would be shipping within the next week, that was mid Feb and I ordered the item Jan 1st. I sent another email this week inquiring with no response. Was reading online that complaints can be filed with the Federal Trade Commission so will be pursuing that as well as contacting my credit card company to see if they can do anything to refund me or provide guidance as to how to file other complaints against the company.

I I purchased a Hue Drum from their company at: CONGOS Customer service: 18030 150th Rd Springfield Gardens, NY 11413. I attempted to make contact with the company for MONTHS to return the drum and I purchased a Hue Drum from their company at: CONGOS Customer service: 18030 150th Rd Springfield Gardens, NY 11413. I attempted to make contact with the company for MONTHS to return the drum and never received a response! BBB next.