I ordered a hue drum beginning of January 2023 I ordered a hue drum beginning of January 2023. Same story as other reviewers. No receipt of product but paid for it. Have tried to contact the company. No useful customer service. Did receive one “response”stating the drum was going to be shipped out that week…NOPE. Is this a scam business???

I never got my drum shipment I never got my drum shipment, and Hue drum first said "wait a while more," then said "it's lost in shipment, we'll send you another" but never did, then said "we're sending another one" but I've never gotten it. I wouldn't trust them ever again.

Please help with the mallet problem. In many ways, your product and service were good. The drum itself arrived in time for our grandson's birthday, and he's enjoying it as a hand drum. However, the mallets are faulty - one of them arrived splintered, so is a danger to young hands and the head of the other one keeps falling off. I've phoned and written your company requesting replacement mallets but have had no response. I hooe this review will spark a response. If it does, and the mallet issue is resolved, I'd gladly give a glowing recommendation.

Unpleasant and unorganized process - not worth it for the sound either A couple of weeks after ordering the drum, I was told that the color I requested wasn't in stock. I chose a new color. I was then sent the drum without the mallots or a strap for the bag. I was finally sent the mallots but I am still waiting for the strap. I originally placed the order around the beginning of July. This whole experience has been very unpleasant. The sound of the drum isn't even phenomenal. This experience was not worth it.

Order never fulfilled. I ordered a drum for my grandchildren and they were so excited to try it. I received my order confirmation and a tracking number within a few days. The tracking number link brought me to a blank page for two weeks. I emailed customer service theee times with no response. Luckily I paid with PayPal and requested a refund. Still no answer from this company. I had to escalate the complaint and after a month still have no resolution: no refund or reply from this company.