Same horrible experience as others… It has been a month and my drum has still not arrived. The company has not responded to emails, and the link to my tracking information does not work. I am very suspicious and will never order from this company again. What to do?

Ordered on April 12 Ordered on April 12, 2020. Researched it to see if domestic US. Autoresponders said 5-9 days delivery. Very disappointed. I finally received it July 3rd, over 10 weeks later. The Covid issue does not hold water as I ordered a second drum a week later and received it a month later. Hue Drum offered a discount, however, I would have made different decisions if there was info on colors in stock versus out of stock. Modern technology allows businesses to communicate with buyers real time for a pleasant experience. Do better.

A Wonderful Piece for Any Home I saw this drum on Facebook and thought it would be nice for meditation and relaxation. While the drum did arrive a bit later than expected, due to a FedEx shipping delay, it was 100% worth the wait. I bought the bigger drum and it is light enough to be carried around with ease. It is also beautifully painted and capable of making a wide variety of sounds depending on how you play if. I don’t come from a background in music but after a few hours of experimentation I started to become comfortable with the drum. It also came with a quality carrying case and a booklet of songs to try. The mallets feel good in your hands and are of a high quality wooden material. Overall I am very happy with my purchase and will be adding the smaller drum to my collection in the future!

LOVE THIS DRUM!! I ordered a drum for Christmas for my 8-year-old son. The quality and sound surpassed my expectations. His older siblings have also enjoyed playing with the drum and expressed that it was easy to learn and so much fun to play. My experience with customer service has been exceptional! Thank you for all of your help!!

Purchased for our Toy Library It was suggested by a member of our Toy Library that a steel drum would be a nice addition to our toys and equipment. I did a bit of research and decided on the child size Hue Drum. Great to be able to follow the progress of our drum from the US to NZ. And when it arrived what a pleasure to unpack and have a play! Big (happy!) surprise to see it in it's beautiful, colourful bag with the special place for the sticks. The member who suggested we buy one was the first to officially borrow this week and she was delighted too. Many thanks :)