Starting to think I’ve been scammed Same experience as everyone else. Ordered this item, which I thought was legit. Had tons of marketing etc. Have contacted company and received a response stating that order would be shipping within the next week, that was mid Feb and I ordered the item Jan 1st. I sent another email this week inquiring with no response. Was reading online that complaints can be filed with the Federal Trade Commission so will be pursuing that as well as contacting my credit card company to see if they can do anything to refund me or provide guidance as to how to file other complaints against the company.

Greatful ! Thank you so much for my beautiful huedrum ! 💝So happy it finally arrived and also included the musical score book.🤩❣ So now my little one will be a bithday presant to my 6 year grandchild and I am considering a big one as a Christmas gift for the family.😊❣

Overcharged Shipping for Delays I paid for express shipping that would deliver my package within 4-7. It took 1 month and 3 weeks to arrive and during which I bought another one locally because I needed it within the time frame. I do not expect excuses about Covid delays anymore. They should not charge Express Shipping if they cannot guarantee on time delivery during this time.

Run away! Edit: your reply is completely unprofessional and not true at all and I am still waiting on a refund even AFTER RETURNING MY ITEM THAT HAS ALREADY BEEN RECEIVED BY YOU VIA UPS. Horrible shady company! I've been trying to reach them since September 2nd via email, instagram, Facebook with no answer about returning my huedrum! Then I write a review on their page and they blocked me from their Facebook page. Disputed the charge with my bank. Horrible, shady company that will steal your money!!

Order never fulfilled. I ordered a drum for my grandchildren and they were so excited to try it. I received my order confirmation and a tracking number within a few days. The tracking number link brought me to a blank page for two weeks. I emailed customer service theee times with no response. Luckily I paid with PayPal and requested a refund. Still no answer from this company. I had to escalate the complaint and after a month still have no resolution: no refund or reply from this company.