Never never never ever ever buy from them Their customer support is absolute garbage. Not able to get a return, requested within 30 days as they advertise. Terrible company.

Once Donner replied they were helpful Once Donner replied they were helpful. The digital piano was swiftly replaced once we had answered a few questions, tried a few things and sent a video. They have said we can donate the faulty one somewhere so an old folks home will probably be delighted. There was no nonsense of having the first one back to look at before replacing it. Now we have one without buzz and are enjoying it.

Donner Music UK should be avoided at… Donner Music UK should be avoided at all costs. This is a company that does not follow the rules of internet trading and has appalling service. There is no way to telephone them, quote:"The current hotline is temporarily suspended, and we expect it to resume in May." What rubbish! Emails go unanswered most of the time and I have personally found their product advertising false/fraudulent. Go else where!

Ordered a DDP-60 digital keyboard Ordered a DDP-60 digital keyboard, came with a broken key and faulty programming in some of the keys. I have been trying for a month to get a return shipping label and a refund. Absolutely zero response from customer service. Do not buy anything from them.

If I could give 0 stars... If I could give 0 stars, I would. The piano arrived damaged - I could not get hold of anyone to discuss the issue and there are no return details available without speaking to someone at the business. I therefore opened a case with PayPal. The company eventually responded to me via email and said (after about 4 emails) they will part refund me, of which I accepted, and then they stated they had processed the refund of which I could expect to recieve in 3-5 days. I then informed them I would close my PayPal case once the refund had appeared - of which they then backtracked and said they can't do a refund until the case is closed, despite already informing me it had been processed. Luckily, PayPal were able to sort the issue satisfactorily but I have zero faith I would have ever received any sort of refund or a return address from Donner. 100% would never purchase ANYTHING from this company again.