Avoid: broken piano; Donner ignoring calls for a refund. We bought a digital piano as a Christmas present. We found one of the speakers did not work. Initially, Donner was helpful: the helpline confirmed it would provide a refund and emailed to that effect. However, the refund has never arrived. Donner hasn’t acknowledged or responded to any of our subsequent emails (we have used both service support addresses after Donner changed its domain and contact details in January). Donner has also stopped its UK call centre so there is no means to make contact other than email, which they ignore. We are left with ~£300 of debt and a broken piano. Please avoid Donner. UPDATE: since posting this Donner has made contact and has paid a full refund. It has still been a frustrating experience albeit now with a happy ending. Proceed with caution rather than avoid.

No service, no response, complete scam. AVOID! Same experience as several others here. Company is a scam, avoid at all costs. They repeatedly say contact us by email, phone or FB message, but they never respond. I’ve been trying to initiate a return, but have received no replies to 5 emails and their online message system. Tried calling, but line is always busy, basically out of order. Tried messaging, but just receive canned answers telling me to follow the webpage instructions, so just a vicious cycle, delaying until I’m outside the return window. I’ll now be filing a complaint with the NYS Attorney General’s Office. Hopefully prevent them from doing business here in the future.

Poor Quality Build & Service For the price, compared to anything else, it seems reasonable, however there are multiple issues with the quality of the build and the customer service are both incredibly slow and reluctant to actually send any replacement parts (instead continuing to offer more incentives to keep the damaged goods). My DDP-100 has damage on the front corner of the piano body, the logo on the top sheet rest has a misplaced letter, and there's also some minor damage to the back plate. I wanted a beginners piano with weighted keys for a reasonable price that looked good, and this is part way there, but I think others would likely be better off buying either a portable keyboard that sits on a stand, or spending more for a better quality brand.

Irresponsible store with no after-sales service I bought a ddp200 electronic piano from this company online shopping on March 4th, and we delivered it on March 7th. When I opened the carton and wrapping paper, I saw that the pedals of the piano were cracked and the support tripod was in the wrong direction. I have contacted this company by email on March 7th to find a solution, but I have not received any information from their reply, we have continued to contact this company via email in the following days, but still have not received any reply. It has been 14 days since we received the goods today, and we still have not received a reply from this company. We have sent email and message box to the company for 3 times, with no responses. We left the message to the Facebook messenger, auto reply just tell me to contact service by email. But still no any response. We are very disappointed. We send Complaints and Return Requests again by my email. We have also tried calling their hotline, but have not been connected. I uploaded a negative review on their website, but my review is still being censored and never released, so I was not able to share my horrendous experience. This company is a scam. DO NOT SHOP FROM THIS COMPANY.

I have ordered a piano I have ordered a piano. however later during the day i was gifted a piano by my wife, so didn't need it anymore. I have contacted the CX. Firstly Phone doesn't work and no chance to contact them. Then i sent about 50 emails already to the only way of contacting them. And ABSOLUTELY NO REPLY. Not even acknowledgment, that they have received it! I will never recommend this company to anyone. Completely horrible. So they sent it regardless. Now i still can't get any contact from them for a whole week!!