Happy enough with the instrument type but… Happy enough with the instrument type but it is faulty. One octave has a buzz on the notes. We sent en email and video and they are not responding. The on off switch is sluggish and not reliable too. All I want is for customer service to be up to the standard of their concept for the DDP80. Initially, it was delivered on a different day than stated and just left in front of the door. Update: when Donner did reply they were very good. We now have a new instrument working correctly which was delivered super fast following us answering a few questions. Much better. Now happy with our DDP80 and if customer service had been prompt would have been happy more quickly.

I ordered a keyboard last November, never deliverd. I ordered a keyboard last November, and still haven't received it! After numerous emails and calls, they told me that they just 'lost the delivery' and they would either refund me or send a new one. I asked for a new one and it's been almost a month, no news, nothing. I'm revolted. I called 20 times nobody picks up. I would like someone to get in touch with me now and get a full refund. Otherwise I'm going to absolutely destroy the reputation of this company on every possible platform and tell people they are SCAMMERS!

Irresponsible store with no after-sales service I bought a ddp200 electronic piano from this company online shopping on March 4th, and we delivered it on March 7th. When I opened the carton and wrapping paper, I saw that the pedals of the piano were cracked and the support tripod was in the wrong direction. I have contacted this company by email on March 7th to find a solution, but I have not received any information from their reply, we have continued to contact this company via email in the following days, but still have not received any reply. It has been 14 days since we received the goods today, and we still have not received a reply from this company. We have sent email and message box to the company for 3 times, with no responses. We left the message to the Facebook messenger, auto reply just tell me to contact service by email. But still no any response. We are very disappointed. We send Complaints and Return Requests again by my email. We have also tried calling their hotline, but have not been connected. I uploaded a negative review on their website, but my review is still being censored and never released, so I was not able to share my horrendous experience. This company is a scam. DO NOT SHOP FROM THIS COMPANY.

Never never never ever ever buy from them Their customer support is absolute garbage. Not able to get a return, requested within 30 days as they advertise. Terrible company.

Avoid: broken piano; Donner ignoring calls for a refund. We bought a digital piano as a Christmas present. We found one of the speakers did not work. Initially, Donner was helpful: the helpline confirmed it would provide a refund and emailed to that effect. However, the refund has never arrived. Donner hasn’t acknowledged or responded to any of our subsequent emails (we have used both service support addresses after Donner changed its domain and contact details in January). Donner has also stopped its UK call centre so there is no means to make contact other than email, which they ignore. We are left with ~£300 of debt and a broken piano. Please avoid Donner. UPDATE: since posting this Donner has made contact and has paid a full refund. It has still been a frustrating experience albeit now with a happy ending. Proceed with caution rather than avoid.