No service, no response, complete scam. AVOID! Same experience as several others here. Company is a scam, avoid at all costs. They repeatedly say contact us by email, phone or FB message, but they never respond. I’ve been trying to initiate a return, but have received no replies to 5 emails and their online message system. Tried calling, but line is always busy, basically out of order. Tried messaging, but just receive canned answers telling me to follow the webpage instructions, so just a vicious cycle, delaying until I’m outside the return window. I’ll now be filing a complaint with the NYS Attorney General’s Office. Hopefully prevent them from doing business here in the future.

Poor Quality Build & Service For the price, compared to anything else, it seems reasonable, however there are multiple issues with the quality of the build and the customer service are both incredibly slow and reluctant to actually send any replacement parts (instead continuing to offer more incentives to keep the damaged goods). My DDP-100 has damage on the front corner of the piano body, the logo on the top sheet rest has a misplaced letter, and there's also some minor damage to the back plate. I wanted a beginners piano with weighted keys for a reasonable price that looked good, and this is part way there, but I think others would likely be better off buying either a portable keyboard that sits on a stand, or spending more for a better quality brand.

Updated review UPDATED: IT WAS UPS NOT DONNER THE PROBLEM. UPS NEVER UPDATED THE TRACKING - THE PIANO ARRIVED OUT OF NOWHERE TODAY. From Label creation to delivered. Donner was pretty 'meh' in email but they did send the piano as they told me. original review below I will update this review if my problem is resolve! But I order a piano from Donner Canada late jan 2024 and I got the email from them saying my order status was fulfilled and shipped. I got a tracking number but the tracking never updated beyond 'Creating label'. I contacted them and they told me they are looking into it. - What is there to look into ? Did you send the piano or not? - Anyway waiting for them to respond again and waiting while my money is gone - I wanted to give Donner a chance. I DID READ ALL you guys here comments before buying from them - i told myself it must be bc you are far away (warehouse of donner is 7 hours away by car) - lol well.. I WILL update the 1 star to higher score if resolve correctly by refund or proper shipping within 48 hours. if not - expect hell.

If I could give 0 stars... If I could give 0 stars, I would. The piano arrived damaged - I could not get hold of anyone to discuss the issue and there are no return details available without speaking to someone at the business. I therefore opened a case with PayPal. The company eventually responded to me via email and said (after about 4 emails) they will part refund me, of which I accepted, and then they stated they had processed the refund of which I could expect to recieve in 3-5 days. I then informed them I would close my PayPal case once the refund had appeared - of which they then backtracked and said they can't do a refund until the case is closed, despite already informing me it had been processed. Luckily, PayPal were able to sort the issue satisfactorily but I have zero faith I would have ever received any sort of refund or a return address from Donner. 100% would never purchase ANYTHING from this company again.

Rip off company is real fast to issue… Rip off company is real fast to issue tracking not too fast shipping or responding to inquires