I placed an order Feb 11 and financed… I placed an order Feb 11 and financed through Affirm! Neither will refund!! Beware of using affirm!!!

After nine weeks I received the boots I… After nine weeks I received the boots I ordered, they are gorgeous and thank heavens they fit, because I don’t think I would have been willing to wait another nine weeks for a replacement. This company makes a beautiful product, but needs to improve their communication. To their credit they did reach out, after I left a previous review on Trust Pilot, and apologized for the delays and the lack of communication. I will shop with Alessandro Vasini again because the products are excellent, I just won’t expect to receive my purchase for a couple months.

Order no where in sight Now almost 12 weeks since my order - no boots in sight nor any sort of communication that they may be on their way. Multiple emails, with very vague responses (if they do respond!). Overall a disappointing experience for an otherwise seemingly luxury brand.

Killer Boots!! After 3 months my boots arrived and they are F*n amazing! Im a bit ashamed of myself for having sent harassing emails demanding they be sent quicker. Spoiled american mentality! They arrived in perfect presentation and are exactly what I thought I was getting. I ordered keith boots and i was smart enough to go up a 1/2 size and they fit like a glove. Thank you and sincere apologies for being an ass in the process of receiving these.

Can’t get my refund My order of £400 took months to arrived after chasing for weeks. Once arrived the boots don’t fit even tho it’s my size. I have now emailed them for weeks and left them messages on social media about my return but no response apart from one email saying they do not give refunds to UK. THIS IS ILLEGAL! I’m stuck with my order that I can’t wear not get a refund. Don’t buy anything from them because if it don’t fit you can’t get a refund. When making comments on social media they just remove the posts