Fraudulent Company / Scam I have been trying to contact customer service for weeks to ask about my order and have received no reply. I have emailed the sales department, service department, PR department, investors department and none of them reply. DO NOT ORDER ANYTHING FROM THIS FRAUDULENT COMPANY.

Phoebe Coat for Men I was pleased with my order. The website recommended I order a size down for my garment and that was accurate. My only suggestion is it would be nice to receive more email notifications updating me with the status of my order. Three weeks went by before hearing anything about my order being shipped out.

After nine weeks I received the boots I… After nine weeks I received the boots I ordered, they are gorgeous and thank heavens they fit, because I don’t think I would have been willing to wait another nine weeks for a replacement. This company makes a beautiful product, but needs to improve their communication. To their credit they did reach out, after I left a previous review on Trust Pilot, and apologized for the delays and the lack of communication. I will shop with Alessandro Vasini again because the products are excellent, I just won’t expect to receive my purchase for a couple months.

Outstanding brand and customer service I must say the customer service towards me is genuinely INSANELY good ! They honor and respect me as a long term customer . I’ve been around since the beginning . They are always willing to help and go the extra mile or even two . I love this brand more than any other brand . They are what SLP used to be years ago and even better . Much love !!!!!

This is a follow up review regarding… This is a follow up review regarding Alessandro Vasini. Since my review, Anna from their Sales team has rectified the order and it has been received as she promised. I greatly appreciate Anna dealing with this matter efficiently, hearing my and taking on board my feedback about my experience and concerns. I appreciate that they have had significant issues with logistics and distribution and take that on board. The measure of a good company is how complaints are dealt with. Again, appreciate Anna committing to getting this resolved.