This is a follow up review regarding… This is a follow up review regarding Alessandro Vasini. Since my review, Anna from their Sales team has rectified the order and it has been received as she promised. I greatly appreciate Anna dealing with this matter efficiently, hearing my and taking on board my feedback about my experience and concerns. I appreciate that they have had significant issues with logistics and distribution and take that on board. The measure of a good company is how complaints are dealt with. Again, appreciate Anna committing to getting this resolved.

After nine weeks I received the boots I… After nine weeks I received the boots I ordered, they are gorgeous and thank heavens they fit, because I don’t think I would have been willing to wait another nine weeks for a replacement. This company makes a beautiful product, but needs to improve their communication. To their credit they did reach out, after I left a previous review on Trust Pilot, and apologized for the delays and the lack of communication. I will shop with Alessandro Vasini again because the products are excellent, I just won’t expect to receive my purchase for a couple months.

Order no where in sight Now almost 12 weeks since my order - no boots in sight nor any sort of communication that they may be on their way. Multiple emails, with very vague responses (if they do respond!). Overall a disappointing experience for an otherwise seemingly luxury brand.

I made the best acquisition when I… I made the best acquisition when I bought my daughter some boots designed by Alessandro Vassini. The design and quality are unmatched, so much so that I will be buying some for myself. They are definitely the best gift for this Christmas. In my family everyone loved its style and impeccable design.

Does not deliver products Does not deliver products, i have an order from over 8 months ago which had yet to be delivered , also customer support is not helpful with dolving any issue, and often simply doent respond. Dont spend your money with them, they will never send you anything