Mr.Chuck is the worst. I had a really bad experience. I had a bad experience. I bought a table and stand but the stand was bent. I reported a complaint with a picture to change it for new one but they rejected it and kept saying that it is new there is nothing wrong with it. and they forced to me fix it and buy a hammer. I completely couldn't understand. I bought a new one, but they sent me defective product and kept saying that completely Unintelligible thing. It was terrible how they treated a customer. Further they asked me my nationality and ridiculed because of my accent. I felt so miserable. His name is Chuck. I never suggest using the services of Jacksew.

customer service customer service. it would appear that there is no finished "owner's manual", or "user manual" just mimeographed pages, so consew needs to complete those. jacksew did help with all the printed information that they had access to, which helped tremendously. there is also reference to several videos. these really helped when using the written instructions got a little confusing. i think this machine will be great.

The table was not what was shown in the… The table was not what was shown in the photo and the precut hole was the wrong size so we had to re shape that. No one would answer or return the multiple emails I sent. Shipping was a nightmare as well. It took over a week longer than stated and sat in Louisville for days but they would “update” the delivery date to be the next day even though it wasn’t being sent out.

Will come back next time I need something Website is easy to use. They actually send Genuine Juki parts unlike many other retailers who make you think you are getting genuine when you are not. Shipping was reasonable and arrived in a fair amount of time.

My table was un even a wobble I have to… My table was un even a wobble I have to prop it up with a book I sent a picture to sew jack and they said that I would receive another and I have not received it yet. It’s been over a year now they will not return me a new table for my sewing machine.