Mr.Chuck is the worst. I had a really bad experience. I had a bad experience. I bought a table and stand but the stand was bent. I reported a complaint with a picture to change it for new one but they rejected it and kept saying that it is new there is nothing wrong with it. and they forced to me fix it and buy a hammer. I completely couldn't understand. I bought a new one, but they sent me defective product and kept saying that completely Unintelligible thing. It was terrible how they treated a customer. Further they asked me my nationality and ridiculed because of my accent. I felt so miserable. His name is Chuck. I never suggest using the services of Jacksew.

I had an awesome experience I had an awesome experience with Jacksew. I ordered a Consew 206RB-5. It arrived on time. I called them on Christmas day and they had someone answering the phone. He helped me with some assembly instructions over the phone. My machine is running great! Thanks Jacksew. Jim

I recently purchased a Yamata and my… I recently purchased a Yamata and my husband was able to set it up. I used it for a week and I ran the machine without material under it (new to industrial machines and using a walking foot) in which the thread caught around the bobbin and locked the machine up. I called Mo and he had me bring my machine back to the shop when I returned to the Clearwater area. Mo took the bobbin area apart in front of my husband and explained what I did and how to repair. After he fixed the machine he showed me a few others things about the machine to help in in my learning process. I am wowed by this type of customer service. Allie and Matt were also great in the area of customer satisfaction. I have big plans for this machine. Thanks Jacksew! Claire S

customer service customer service. it would appear that there is no finished "owner's manual", or "user manual" just mimeographed pages, so consew needs to complete those. jacksew did help with all the printed information that they had access to, which helped tremendously. there is also reference to several videos. these really helped when using the written instructions got a little confusing. i think this machine will be great.

I ordered the juki hook assembly I ordered the juki hook assembly, and received exactly what I needed! Shipping took a little longer than expected, but the piece was great quality. I'm a happy customer!