D J
GBThe table was not what was shown in the… The table was not what was shown in the photo and the precut hole was the wrong size so we had to re shape that. No one would answer or return the multiple emails I sent. Shipping was a nightmare as well. It took over a week longer than stated and sat in Louisville for days but they would “update” the delivery date to be the next day even though it wasn’t being sent out.
RAUL ESCOBAR
GBI recommend everyone to shop with… I recommend everyone to shop with jacksew for all top of the line industrial machines. Had a few issues with my product and Moe and the guys helped me troubleshoot and solved my issues in the quickest manner. Once again these Guys are very trust worthy and men of their words. Customer service is top notch and shipping is fast. They also have the best prices on the market .
SSShin
GBMr.Chuck is the worst. I had a really bad experience. I had a bad experience. I bought a table and stand but the stand was bent. I reported a complaint with a picture to change it for new one but they rejected it and kept saying that it is new there is nothing wrong with it. and they forced to me fix it and buy a hammer. I completely couldn't understand. I bought a new one, but they sent me defective product and kept saying that completely Unintelligible thing. It was terrible how they treated a customer. Further they asked me my nationality and ridiculed because of my accent. I felt so miserable. His name is Chuck. I never suggest using the services of Jacksew.
Claire
GBI recently purchased a Yamata and my… I recently purchased a Yamata and my husband was able to set it up. I used it for a week and I ran the machine without material under it (new to industrial machines and using a walking foot) in which the thread caught around the bobbin and locked the machine up. I called Mo and he had me bring my machine back to the shop when I returned to the Clearwater area. Mo took the bobbin area apart in front of my husband and explained what I did and how to repair. After he fixed the machine he showed me a few others things about the machine to help in in my learning process. I am wowed by this type of customer service. Allie and Matt were also great in the area of customer satisfaction. I have big plans for this machine. Thanks Jacksew! Claire S
Adam Coker
GBConsew 206rb-5 The customer service is very good. The shipping was fast. The sewing machine 206rb5 is a great machine!! Makes my 206RB. Will be buying more equipment from this company! Customer service will take care of you! Thank you Moe!