I ordered my new jacket from jacket hub… I ordered my new jacket from jacket hub on the 28th March. It'd now the 20th April and no tracking number or jacket whatsoever. It said 7 to 11 days. They did email me bad on 3 different occasions when and answered my queries. But was just interested in me giving them a 5 start review when I haven't even received my jacket. They are living in dreamland. Quick enough to take my payment to. I used this company as they looked reputable. I do hope I get my jacket. But as for what they say they deliver and timescales. Terrible 😡

Prompt customer service Prompt customer service when dealing with an exchange (the size guide was confusing). Regardless, very friendly experience and it felt like they kept the customer in mind. Thanks Jacob and Ethan!

Better than other customer services My experience with this was better than expected. I always think of the average customer service that just leads you from one place to another trying to avoid what you want. But in my situation the problem was fix almost immediately. With the help of David, I was able to receive another jacket with the snap of a finger. I am highly appreciative and can’t describe how happy I am knowing I will receive my jacket in no time.

I want people to know what a wonderful… I want people to know what a wonderful company JacketHub is. I was concerned about my item’s delivery date and reached out through email to the website. Within 45 minutes I had been reassured via email from Ethan Bruce. I was delighted to know that my concerns mattered. It honestly felt like a blast from the past, when people were polite and considerate of others. JacketHub ROCKS!

David at Jacket-Hub's Customer Service was brilliant Jacket-Hub gave me extraordinary service, delivering the exact product I needed and getting it to me in Australia within two weeks of ordering it. David was tremendous, keeping me informed and relaxed and confident - and he also delivered on his promises. Brilliant all-round. The jacket only needed slight tailoring. Genuine 5 stars - not a bot.