Prompt customer service Prompt customer service when dealing with an exchange (the size guide was confusing). Regardless, very friendly experience and it felt like they kept the customer in mind. Thanks Jacob and Ethan!

SCAMS SCAM THEY ARE LOCATED OVERSEAS NOT SAN FRANCISCO LIKE THE ADRESS DESCRIBES IVE WAITED THE 15 to 17 DAYS AND ALL I GOT IS GENERIC EMAILS. YOU TUBE VIDEO ON THE WAY WITH PROOF OF ORDER AND PAYMENT AND EMAIL PHOTOS. HOPEFULLY DETERRING NEW CUSTOMERS FROM BUYING INTO A SCAM.

Great customer support and help Good quality, great customer service. Everyone I spoke to in customer support was helpful and polite. I would recommend this team.

Dont trust the advertised delivery times! I just received my order and have mixed feelings about the whole process; the website advertises with delivery times of up to 11 days, which sounds great - but I had to wait for over a month now to finally receive it. Which is really bad, given I ordered the vest for a con. And even though customer service is friendly and polite (Adam & Dave) its clear they arent really told anything about the order - with the dates of my order being processed and shipped always off a little bit. Clearly not their fault, but the automated emails following every message asking about 5 stars was a little hilarious. Which leads to another unfortunate point: they never reached out to tell me. I always had to ask and remind them of my order, which was a little annoying. The product itself is of average quality, which is fine by me for that price, only the red leather stripe has more of a pinkish colour instead. Which is a surprise, given the other red parts are fine...

David at Jacket-Hub's Customer Service was brilliant Jacket-Hub gave me extraordinary service, delivering the exact product I needed and getting it to me in Australia within two weeks of ordering it. David was tremendous, keeping me informed and relaxed and confident - and he also delivered on his promises. Brilliant all-round. The jacket only needed slight tailoring. Genuine 5 stars - not a bot.