Why do we keep paying for mishandled calls! Extremely inept in handling our companies businesses. Cannot handle call distribution to our companies successfully. Weekly mistakes. Will not take ownership of their mistakes made after their company wide upgrade - and on a weekly basis.Our businesses have lost business because of their mistakes and incapable of correcting them. Ruby had our call handling instructions but it changed on a whim by Ruby and they cannot explain why! And it takes DAYS TO CORRECT THEIR MISTAKES!

Excellent Service My experience with Ruby has been excellent. From ease of use, prompt customer service feedback and reliable service.

Excellent Service but Pricey Excellent staff and responsiveness. They show extra effort when there's an urgent client call and usually correctly report caller information and reason for the call. My reason for 4 stars not 5 is the price -- definitely pricey especially for overage calls. There should be another batch level between 100 minutes and 200 minutes. 100 minutes is not quite enough, but the jump to the next level is way more that a small to mid size office needs.

Ruby has great receptionists and a… Ruby has great receptionists and a great customer happiness team. If something arises that needs correcting, investigation, or action, the team is prompt and helpful. Would absolutely recommend to anyone who needs an answering service for their business.

Not what it once was At one point this was a solid service. Those days ended a few years back. What was once highly personalized, polished service is now rote, and kind of embarrassing. The receptionists seem overworked or tired. I took our business over to Abby. They are like the old days of Ruby.