Ruby solved our reception needs Ruby has solved our reception needs. We've traditionally done it in house, but it was a huge time suck for our employees that created significant time management issues. Ruby's receptionists fit the bill. They are kind, respectful, and no one has any idea that those individuals aren't here with us in Louisville!

Excellent Service but Pricey Excellent staff and responsiveness. They show extra effort when there's an urgent client call and usually correctly report caller information and reason for the call. My reason for 4 stars not 5 is the price -- definitely pricey especially for overage calls. There should be another batch level between 100 minutes and 200 minutes. 100 minutes is not quite enough, but the jump to the next level is way more that a small to mid size office needs.

Why do we keep paying for mishandled calls! Extremely inept in handling our companies businesses. Cannot handle call distribution to our companies successfully. Weekly mistakes. Will not take ownership of their mistakes made after their company wide upgrade - and on a weekly basis.Our businesses have lost business because of their mistakes and incapable of correcting them. Ruby had our call handling instructions but it changed on a whim by Ruby and they cannot explain why! And it takes DAYS TO CORRECT THEIR MISTAKES!

small company, big impact! We are a small, 2-3 person office with a website that went viral, causing our phones to ring so much we couldn't get nay actual work done! Ruby has helped us immensely - professional, personal phone service. Very pleased.

I historically don’t leave reviews I historically don’t leave reviews But Gina was so amazing and was the one that took the time to explain the program in full and earned all my business Thank you Gina