It’s all about the money.... We are a small business just getting started. We’ve spent $4,000 in 3 weeks. We need to buy another two pumps and would be spending another $3500 on them. So as a small businesswoman, I called in and asked if they had any specials, savings, or discounts for minority businesses, shipping discounts, or ANYTHING-and Alan said no but he’d ask his manager. He called me back and said the manager said no as well. Way to support the little guys-women actually! They charge $300/hour for their help, charging $3,500 per person for a class-yet won’t work with anyone to help them succeed as well. It’s disheartening in the least.

We always end up getting charged… We always end up getting charged additional shipping than what we were originally quoted and it requires a separate invoice. This does not seem very professional. Edited to add that they followed up and explained what was going on. Very courteous and corrected the issue for us!

FedEx messed my order up never got it… FedEx messed my order up never got it then called you guys ordered more but you did not send it until the following week when I said I needed it shipped ASAP and they said they would send it out that day And I still never got my money back for the lost product so you have stolen $515.00

Everytime I've dealt with xtractor… Everytime I've dealt with xtractor depot they help me when I need it and explain the products when I have questions. Last order I made a mistake about when to ship my products. The customer service representative fixed my problem with the quickness making me look like the hero. They go above and beyond every time.

Thank you for your service Xtractor depot ! Xtractor depot rocks! The team over there in San Bernardino are soo friendly and helpful. Every time you open those doors your greeted w a smile and treated with respect. Coming from a rookie extractor with anxiety levels through the roof I always feel comfortable doing business with these guys!👍😎👍