Haley Hamilton
GBIt’s all about the money.... We are a small business just getting started. We’ve spent $4,000 in 3 weeks. We need to buy another two pumps and would be spending another $3500 on them. So as a small businesswoman, I called in and asked if they had any specials, savings, or discounts for minority businesses, shipping discounts, or ANYTHING-and Alan said no but he’d ask his manager. He called me back and said the manager said no as well. Way to support the little guys-women actually! They charge $300/hour for their help, charging $3,500 per person for a class-yet won’t work with anyone to help them succeed as well. It’s disheartening in the least.
DI
GBWe always end up getting charged… We always end up getting charged additional shipping than what we were originally quoted and it requires a separate invoice. This does not seem very professional. Edited to add that they followed up and explained what was going on. Very courteous and corrected the issue for us!
Daniel Partida
GBRecently went to Xtractor Depot in need… Recently went to Xtractor Depot in need of a solution for some product that i was testing because of the fires up north. Talked to an associate named Juan who was very helpful and provided me with information that was very useful. Decided to go with the CRX from media bros . It took the smoke out of the product and so far have had successful results . Still trying to dial it in but so far so good .thanks again for the recommendation.
manuel Puentes
GBI showed up at shipping and receiving… I showed up at shipping and receiving dock.dude no way of alerting a worker to pick up m yuh package..kind of negative feelings. However went into main office to get dry ice and my tocallo manuel took care of me .and good vibes did ensue. 👌🤪
Bryan Dow
GBStephanie After thinking Xtractor Depot lied, I have discovered that their 3rd party vendor "Across" baited this transaction with phony claims of next day shipping. Stephanie, I apologize for getting angry and I appreciate your follow through on this. We will work together to make sure this gets made right and doesn't happen to anyone else.