Resolved my issue in no time I realized my credit card was double charged for a transcript and Vanessa Almodovar was awesome! She was responsive, assured me that she'd look into it and keep me up to date throughout the 2 days it took to remove the charge. I find it rare that companies are willing to take the time to be proactive about where your issue stands and I'm thrilled that GMR was willing to go that extra mile. I highly recommend GMR for its services.

Great Customer Service GMR Transcription is providing us great customer service. In our short relationship, we've had a few questions and needed a quick response. In ever situation, we've been able to get someone on the phone quickly and we've had our questions answered professionally, It's so nice to do business with a company this responsive.

thanks very easy to work with and prompt delivery. I use them often, and would appreciate it if we could get the bulk discount when we exceed the minimum number of minutes over time, instead of waiting to upload all the files at once. This would help us maintain our timelines.

Not Satisfied I dictated several simple letters with invoices. I received one long narrative back. I paid before I could review as always therefore, I couldn't tell there was a problem until it was to late. Needles to say there is no way I can send this to a client and will have to have it redone. I sent a message to the company and am waiting for a response. I am very interested to see how the company will fix this issue.

Mixed results Translating from English to Spanish: extremely poor. Our client decided to do it themselves after receiving the translation from GMR. Deadlines: Vaires. Had a job that the transcriptionist couldn't finish by their EOD on a Friday with the due date of Friday. They sent an email stating that they couldn't finish and will continue working on it Monday. Anyother business you work till it gets done to meet deadlines! Quality: For simple transcription work the cost is good and process is acceptable.