The Best Customer Service Ever!!! W. Cooley is the best he's professional and knowledgeable about the product. Very understanding and listens to what the customer is really looking for. Ask all the right questions. He just made me feel that he wasn't in it for the money or to make a sale but really cared about my company. If I could get him away from Checkbooks I would hire him in a heartbeat. W. Cooley us the real definition of Great CustomervService.

Worst company ever I have been working with ppoc for years and never had an issue. Checkbook one day decided to suspend my account without any notice. I didn’t realize until 2 weeks later. And they wanted ppoc to contact them if I ever want to get my account back. But PPOC customer service didn’t understand why my account got suspended and why checkbook need them. They refused to do so but they did resent my payments by PayPal. Checkbook literally suspended my account and stopped my payment when their client didn’t have an issue. The customer service representatives are quite stupid. They can never answer my questions right. I’m asking about something they are telling about something else.

Just incredible customer service Just incredible customer service! It's so rare to find a tech company these days where you're dealing with real people, based in the United States that actually care about their customers. I ended up with a complicated payment problem and was looking for solution and Checkbook was an absolute fit. Anthony walked me through the entire process, even though this wasn't specifically his department and made sure from start to finish that everything was seamless and just worked. Thank you so much for being a breath of fresh air and here's to much future success

Persistence pays off I was finally able to get my refund after emailing the IT division. They were able to finally get me a digital refund check & I took it to my bank today. I did not get any help from two different calls to customer service first.

Data scammers No payroll information included with payment. No amount of online assistance made it possible to see any detail regarding the payment. Demanded I link my bank account, and still got nothing. Now they have all my banking info and provide zero services. Will have to change my log in information and inform my clients that I will no longer accept payments through checkbook. Data scammers is all they are. Update - checkbook reached out and stated that the details would be coming, that the check deposit was still too fresh. It was deposited 24 days ago.... Guess I'll stick to my assessment for now.