I went to the Namco store in Poughkeepsie I went to the Namco store in Poughkeepsie to look at patio chairs. The two women working were very helpful. I decided on chairs but they explained the chairs wouldn't be delivered by the store for free but that if I ordered them online they would be delivered. I asked if they would help me place the web order while I was at the store and they did which I really appreciated; especially since it wasn't a sale for their store.

I am leaving this review for an…employee I am leaving this review for an employee, Aileen Gracy. We purchased a pool from Namco and with Covid there were a few delays and glitches. Aileen went above and beyond to help us. Aileen truly is a class act that absolutely understands customer service. Aileen is an incredible communicator, she does what she says she is going to do and she has been a pleasure to deal with. We are currently dealing with another snag on our pool and she has stepped right up to help us, we are grateful for her. Namco you are lucky to have an employee like her, she is one of the only ones from your company that has been reliable and consistent for us. Five stars for her ALL DAY LONG!!

12/23/22 - Disgraceful - Southington Location. 12/23/22: I will be reaching out to your corporate office about absolutely disgusting and uncalled for service we received from your Southington location. We did not pay $9000 to be treated like garbage by your store manager. We purchased all the recommended coverages only to be told to go outside and fix it ourselves. This isn't over.

GREAT EXPERIENCE! Pool pump quit on a Saturday morning. Brick and mortar stores didn’t have any in stock - nor at this price. Ordered Saturday afternoon and delivered Tuesday morning! Great experience from start to finish!

Order delivered and boxes were open on… Order delivered and boxes were open on both ends- stuff spilling out of boxes. no packing slips showing parts included or instructions for installing and appears to be missing parts for top of fence. Now need to try to contact someone at store to try to figure out what is missing and how to resolve