I am leaving this review for an…employee I am leaving this review for an employee, Aileen Gracy. We purchased a pool from Namco and with Covid there were a few delays and glitches. Aileen went above and beyond to help us. Aileen truly is a class act that absolutely understands customer service. Aileen is an incredible communicator, she does what she says she is going to do and she has been a pleasure to deal with. We are currently dealing with another snag on our pool and she has stepped right up to help us, we are grateful for her. Namco you are lucky to have an employee like her, she is one of the only ones from your company that has been reliable and consistent for us. Five stars for her ALL DAY LONG!!

I unfortunately had to return a pool… I unfortunately had to return a pool cover that would not fit due to our pool deck configuration. I returned the cover to our local Namco pool retailer who did not have that cover stocked on location. They were very helpful and accepted my return immediately as the package was not even opened. I wish I knew their names to give them Kudos. This was the retailer store located on Central Ave. in Albany New York.

This winter cover looks amazing This winter cover looks amazing. I like the engineering/common sense that has gone into it. I was surprised that the shipping was as high as it is. Most places offer free shipping now days for bigger, more expensive items and this cover is already quit a bit more cash than your competitors.

Order delivered and boxes were open on… Order delivered and boxes were open on both ends- stuff spilling out of boxes. no packing slips showing parts included or instructions for installing and appears to be missing parts for top of fence. Now need to try to contact someone at store to try to figure out what is missing and how to resolve

Pool company arrived to install pool Pool company arrived to install pool. Hayward pump/ Waterway filter..not compatible. I had to drive to Namco..on a Sunday..at 2:30 while having an appointment at 5 ..Shelton to Orange..very stressful. I received NO credit for the inconvenience or for the fact that I ordered a Hayward filter which I know is more expensive/better quality than the Waterway.This is the second pool I have purchased from Namco..very disappointed with lack of regard for my inconvenience/ wrong order.