Order delivered and boxes were open on… Order delivered and boxes were open on both ends- stuff spilling out of boxes. no packing slips showing parts included or instructions for installing and appears to be missing parts for top of fence. Now need to try to contact someone at store to try to figure out what is missing and how to resolve

Namco Excellent service! I just went to Namco on route 1 in peabody. This store has Excellent customer service from the very beginning. I went to Namco and needed to have my pool water tested & needed some parts for our pool & Henry explained in detail all about our water, helped me find my pool parts and all with a smile on his face. He was happy to help me & he’s extremely knowledgeable about pool supplies & pools, very bright young man. If you need anything related to your pool go to Namco! Excellent customer service from the moment I walked into that store!

Professional and Accommodating The price for the pool heater was the lowest I could find. The on-line ordering procedure was straight forward and convenient. I inquired about an expedited delivery, and I was answered immediately. I was told 7-10 days, but they would try to speed up the delivery. About one hour after I placed my order on-line, Namco called to inform me that I would receive the heater the next day (less than 24 hours). The heater was actually delivered the following morning. The delivery personnel were polite and accommodating. Everyone I dealt with at Namco were professional, friendly and accommodating.

I unfortunately had to return a pool… I unfortunately had to return a pool cover that would not fit due to our pool deck configuration. I returned the cover to our local Namco pool retailer who did not have that cover stocked on location. They were very helpful and accepted my return immediately as the package was not even opened. I wish I knew their names to give them Kudos. This was the retailer store located on Central Ave. in Albany New York.

Can’t say enough good things about… Can’t say enough good things about Karen and the team in customer service. She has gone over the top to get me a replacement part for our pool. And it wasn’t easy, she had to deal with different vendors on my behalf !!! Thank you Karen and the whole team for making our oasis a happy place again, we’re very grateful. Have a well deserved wonderful weekend !!! Cindy & Dan Fenton