I went to the Namco store in Poughkeepsie I went to the Namco store in Poughkeepsie to look at patio chairs. The two women working were very helpful. I decided on chairs but they explained the chairs wouldn't be delivered by the store for free but that if I ordered them online they would be delivered. I asked if they would help me place the web order while I was at the store and they did which I really appreciated; especially since it wasn't a sale for their store.

Real fast delivery, getting excited for the new pool season! Made the replacement pool liner purchase on Saturday morning. The pool liner was delivered the following Tuesday !!!!!!!!! We were shocked and surprised with the super fast delivery. I haven't installed the liner yet, and will write a follow up comment in the near future. Thank you Namco !!

Namco Excellent service! I just went to Namco on route 1 in peabody. This store has Excellent customer service from the very beginning. I went to Namco and needed to have my pool water tested & needed some parts for our pool & Henry explained in detail all about our water, helped me find my pool parts and all with a smile on his face. He was happy to help me & he’s extremely knowledgeable about pool supplies & pools, very bright young man. If you need anything related to your pool go to Namco! Excellent customer service from the moment I walked into that store!

12/23/22 - Disgraceful - Southington Location. 12/23/22: I will be reaching out to your corporate office about absolutely disgusting and uncalled for service we received from your Southington location. We did not pay $9000 to be treated like garbage by your store manager. We purchased all the recommended coverages only to be told to go outside and fix it ourselves. This isn't over.

Poor Corporate Customer service and relations! We are experiencing an issue with the liner (seam separation), the local store we purchased the pool from has been great and helpful. In speaking to Lynn from corporate customer service, who was rude, condescending, and un-appathetic. I am very disheartened with our experience and based on our experience with corporate customer service Lynn will likely refer friends and family to other local pool companies as I would never want another person to ever have an experience like this. The only reason I gave it a one star is because of the local store (Swansea, MA) manager's and staff's willingness to go above and beyond to try and rectify the situation and make us whole.